- Application & System Support > System Support FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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What procedures are required for Network Reachability Test with arrownet?
Please contact our Application team in this website for Network Reachability Test with arrownet. After the Network Reachability Test, you are able to conf... Show Details
- No：240
- Updated Date：2014/09/11 08:58
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What procedures are required for Network Reachability Test with SP?
Unfortunately, we are not able to guide about this matter. Please get in contact with the service provider respectively. Show Details
- No：241
- Updated Date：2014/09/11 08:58
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We are not able to connect to arrownet.
In case of before implementation of Network Reachability Test with arrownet, please check your router configuration as same as the"Router Configuration fo... Show Details
- No：242
- Updated Date：2014/09/11 08:58
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We were suddenly disconnected from arrownet.
If you are not able to connect to arrownet in spite of no change in your network composition, please contact arrownet Service Desk(Network Trouble) by pho... Show Details
- No：243
- Updated Date：2014/09/11 08:58
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We configured our network device using "Router Configuration for arrownet users". however, BGP do...
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) &l... Show Details
- No：244
- Updated Date：2014/09/11 08:58
- Modified on：2019/06/12 14:45
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We would like to identify the IP addresses which were advertised in BGP.
Please see "arrownet Guideline" which was published to users. Show Details
- No：245
- Updated Date：2014/09/11 08:59
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We would like to confirm IP address being advertised from the arrownet
Please contact JPX Service Desk (arrownet support) by phone call or e-mail us with the required information. (In case of emergency, please call us.) 【I... Show Details
- No：246
- Updated Date：2014/09/11 08:59
- Modified on：2019/06/12 14:43
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What should we do if the packet lost occurred ?
Please fill in the document "電文抜け申告シート_Packets Lost Report Sheet_v4.xlsx "and send it to us by e-mail. (In case of emergency, please give us a phone call.... Show Details
- No：247
- Updated Date：2014/09/11 08:59
- Modified on：2019/12/20 09:38
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Would you tell me the opening hours of arrownet support ?
We accept inquiries related to network trouble 24/7. Please note that support in English is available only from 07:00 to 18:30 on business days. If you... Show Details
- No：263
- Updated Date：2014/09/24 18:14
- Modified on：2019/06/12 14:38
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[J-GATE]Is it possible to use an OS that is not described as supported?
Please use only the OS described as supported in the 'J-GATE Connectivity Guide'. In addition, Windows Server 2012 R2 is also supported. However, pleas... Show Details
- No：1735
- Updated Date：2016/03/18 16:54
- Modified on：2019/12/23 10:15