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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
-
Please tell us about the replacement of CMF. Is it necessary to upgrade CMF terminal?
After the replacement of CMF, you will use the system via Web screen. Logging into the system is conducted via SSO(Clearing). After the replacement, the pr... Show Details
- No：5374
- Updated Date：2019/02/28 09:00
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How can I use FTP site? Can I get a file by automatic acquisistion script?
Usage types are not specified, but please refer to the below as example.1. You can manually acquire file from the terminal. (Please prepare FTP client.)2. Yo... Show Details
- No：5376
- Updated Date：2019/02/28 09:00
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I can't access FTP site. I have already submitted "FTP Site Utilization Form".
Source IP address might be different from the information you submitted. Please confirm whether the source IP address is consistent with the submitted inform... Show Details
- No：5377
- Updated Date：2019/02/28 09:00
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How can I add another source IP address for using FTP site? Is it necessary to submit "FTP Site U...
Please submit "FTP Site Utilization Request (Common Form for IRS/CDS/Listed Products)" to JPX Service Desk (Clearing) [servicedesk@jpx.co.jp]. Please make su... Show Details
- No：5378
- Updated Date：2019/07/22 09:00
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[J-GATE]What is the difference between "Hard Limit" and "Hard Block"?
"Hard Block"(Restriction to receive Orders) is a function that does not accept orders which is exceeding the limit of number of orders set by the Exchange. ... Show Details
- No：5529
- Updated Date：2018/10/29 16:32
- Modified on：2019/06/24 14:29
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【J-GATE】 When market price data of a certain time period is missed by unavoidable circumstances d...
As explained in the section 3.4. "Provision of market data and execution notice in the event of failures" on J-GATE Connectivity Manual, the market price da... Show Details
- No：5646
- Updated Date：2018/10/18 10:28
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[J-GATE]Please let us know the description rules of the combination series on TradeGuard GUI.
1. In parentheses It shows the types of the combination series(SCO series/TMC series) provided by OSE. <CmbCls SPR> : SCO(Standard Combinat... Show Details
- No：5655
- Updated Date：2018/08/03 08:15
- Modified on：2019/06/27 14:27
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[J-GATE]What would happen when orders are sent during the pre-closing session, excluding Non-Canc...
Such orders are registered to the order book when orders are sent during the pre-closing session, excluding NCP. When a closing condition orders are sent d... Show Details
- No：5659
- Updated Date：2018/10/22 11:19
- Modified on：2019/06/24 14:31
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[J-GATE]Does OSE or TOCOM support strategy creation where one leg is a future and the other leg i...
Please be informed that there is no combination series with Futures AND Options. Please refer to J-GATE Connectivity Manual "4.6.6.1. What is a Combination ... Show Details
- No：5742
- Updated Date：2018/10/24 07:06
- Modified on：2019/06/24 14:33
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[J-GATE]Java version for TradeGuard
Jave7 is the official support version for TradeGuard and the versions other than Java7 is not guaranteed and supported. Show Details
- No：5810
- Updated Date：2018/11/30 12:37
- Modified on：2019/06/24 14:38