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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]We understad that BO5 sub-item pattern is not received by user who is not used STP. Is it...
As you understand, Sub Participants who are not using STP do not receive the BO5 sub-item patern about STP. The "Change Reason code 43" is not set for... Show Details
- No：5828
- Updated Date：2018/12/20 11:11
- Modified on：2019/06/24 14:51
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[J-GATE]Do we need to any change for STP?Can the function of STP switch to ON or OFF?
Q1. Do we need to any change for STP? A2. No, you do not need to any change as written on STP Specifications. However, the new Change Reason code"43" w... Show Details
- No：5829
- Updated Date：2019/02/08 11:41
- Modified on：2019/06/24 14:55
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[J-GATE]The pop-up with "Reload Reference Data" is coming when I added new user in Tradeguard.Wha...
The pop-up will be displatyed forrefleshing theTradeGuard displaywhen another user add new PTLG while using the TradeGuard. The behavior is below. ... Show Details
- No：5833
- Updated Date：2019/02/08 11:41
- Modified on：2019/06/24 15:01
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[J-GATE]Can we place orders triggered in closing auction for Calendar Spread Series?
Orders triggered in closing auction are not available for Calendar Spread Series (Combination Series). This is explained in "4.6.6.4. Order Placement" of ... Show Details
- No：5869
- Updated Date：2019/03/18 11:02
- Modified on：2019/06/24 15:39
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[J-GATE]What would be the cause of an error (Cstatus: -23(transaction failure), Txstat : -1015792...
There are possibilities that a facility value is set incorectly. Please note that DQ29 should be set EP0 as the Facility value. Show Details
- No：5885
- Updated Date：2018/12/18 17:31
- Modified on：2019/06/24 15:41
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[J-GATE]Please explain the notation of combination series in TradeGuard GUI (for example:"<CmbCls...
1. Notation inside of "< >" Types of combination series provided by OSE. <CmbCls SPR> : SCO(Standard Combination) Series <CmbCls TMC&g... Show Details
- No：5938
- Updated Date：2019/01/15 09:49
- Modified on：2019/06/24 15:46
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[J-GATE]Can we filter with partition for acknowledgement of orders?
No, partition cannot be used to filter for acknowledgement of orders. When you apply User ID, partition can be specified via arrowface but this is for... Show Details
- No：5966
- Updated Date：2019/01/15 17:45
- Modified on：2019/06/24 15:47
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[J-GATE]What is the supported version of Linux in J-GATE? Is J-GATE planning to upgrade the suppo...
Linux ver.6.x is supoorted. At present, we are not planning to support Red Hat Enterprise Linux ver.7. J-GATE system support for Red Hat Enterprise Linux v... Show Details
- No：5989
- Updated Date：2019/01/25 16:37
- Modified on：2019/06/24 15:48
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[J-GATE]What is the measure to BCP?
Please refer to J-GATE Connectivity Manual "3.6 About Disaster Recovery" and J-GATE ITCH Connectivity Manual "5 During disaster recovery". Show Details
- No：6048
- Updated Date：2019/02/05 08:16
- Modified on：2019/06/24 15:51
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[J-GATE]What is the trading hours of J-GATE?
Time schedule differs from each product.. Please refer to J-GATE Connectivity Manual "5.1 Timetable"for the details. Show Details
- No：6049
- Updated Date：2019/02/05 08:17
- Modified on：2019/06/24 15:52