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TEL： 0570-064-054
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Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]We won't be able to trade if hard limits are not set?
For the post-Production start of the Next J-GATE, it will not be possible to trade without setting Hard Limits on the Production Environment. However, for t... Show Details
- No：1778
- Updated Date：2016/03/18 17:59
- Modified on：2019/06/24 10:21
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[J-GATE]What are the fees for using the Test machines?
As for the test period prior to Production Start of the Next J-GATE, there are no usage fees for User IDs. The usage fees for the Test machines after Produti... Show Details
- No：1789
- Updated Date：2016/03/18 18:02
- Modified on：2019/06/27 14:25
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Please check if the error code is as below and contact to JPX Service Desk (User Service Desk). State :txstat HeaderFile Define :CDB_TO... Show Details
- No：2825
- Updated Date：2016/10/26 08:34
- Modified on：2019/06/24 10:45
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[J-GATE]Where can I find the J-GATE Users Guide?
The J-GATE Users Guide can be downloaded from System Documents Site. [System Documents] - [J-GATE] - [Application/Usage Fee Related] Show Details
- No：2831
- Updated Date：2016/12/30 01:48
- Modified on：2019/07/26 09:02
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[J-GATE]Commodity Codes 567, 587 added in the beginning of 2017
Commodity Code 567 means TOPIX Dividend Index whole day of 2017. Commodity Code 587TOPIX Core 30 Dividend Index whole dayof 2017. the Underly... Show Details
- No：2845
- Updated Date：2017/01/23 14:52
- Modified on：2019/06/24 11:03
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Generally, each system can resend multicast messages upon your resend request message. As it could be used for the recovery, it doesn't need contact us if ... Show Details
- No：3225
- Updated Date：2017/06/02 14:00
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[J-GATE]No Value in Closing Auction Condition Order Flag (exch_order_type_n) and Closing Auction ...
MO31 is rejected when you don't set any value either for the above 2 items. Each Datatype are as follows. exch_order_type_n (Order Type,... Show Details
- No：3235
- Updated Date：2017/05/22 14:33
- Modified on：2019/06/24 11:15
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[J-GATE]Short-term Interest Rate Value
It is available from the below URL. Please refer this when you would like to check the value. http://www.jpx.co.jp/english/markets/derivatives/jnet-deriva... Show Details
- No：3237
- Updated Date：2017/05/22 14:38
- Modified on：2019/06/24 11:18
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[J-GATE]Are the addresses for ITCH equivalent between the production env. and testing env?
(1)Yes, thier information are same between the production env. and testing env. (2)As those environments are completelydivided by the network, we don'... Show Details
- No：3242
- Updated Date：2017/05/24 14:54
- Modified on：2019/06/24 11:22
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[J-GATE]Nanoseconds and time standard in ITCH
(1)The elapsed seconds from 1970/Jan/1 0:00:00 (UNIX epoch time) on UTC baseare set . (2)The elapsed time from "seconds" which is set in T tag is set. Show Details
- No：3244
- Updated Date：2017/05/22 14:52
- Modified on：2019/06/24 11:23