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Application & System Support
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TEL： 0570-064-054
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Email： servicedesk@jpx.co.jp
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TEL： +81-50-3819-1030
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Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]Will Order Rate Limit limit the number of Orders as specified per 1 second?
The actual check is at every 100 milliseconds. In the event that 1/10 of the set value is exceeded within 100 milliseconds, it will be Blocked. Show Details
- No：1780
- Updated Date：2016/03/18 18:00
- Modified on：2019/06/24 10:25
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[J-GATE]Is there any feature to download/upload TradeGuard setting information to/with CSV file?
On GUI, setting information can be downloaded to CSV file, but cannot be uploaded using CSV file. Show Details
- No：1782
- Updated Date：2016/03/18 18:00
- Modified on：2019/06/24 10:26
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[J-GATE]What are the fees for using the Test machines?
As for the test period prior to Production Start of the Next J-GATE, there are no usage fees for User IDs. The usage fees for the Test machines after Produti... Show Details
- No：1789
- Updated Date：2016/03/18 18:02
- Modified on：2019/06/27 14:25
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[J-GATE]How much bandwidth is needed for testing?
There are no specific conditions defined so please make the necessary procurements as necessity dictates. Show Details
- No：1791
- Updated Date：2016/03/18 18:03
- Modified on：2019/06/24 10:36
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[J-GATE]Please cancel the limit by OSE because Account has breached the MAX SIZE pre trade risk l...
This is because a single order quantity is equal to or greater than MAXSIZE. Please be ordered by dividing a single order quantity to less than MAXSIZE. Show Details
- No：1926
- Updated Date：2016/07/21 14:02
- Modified on：2019/06/24 10:40
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[J-GATE]How is the First Trading Date set for TOCOM Series.
The First Trading Date for TOCOM Series is set as below. - The series which already existed on July 19th are set as July 17th, 2016. - The series n... Show Details
- No：2007
- Updated Date：2016/09/18 18:34
- Modified on：2019/06/24 10:41
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[J-GATE]How to change the partition that you will not order
Please apply for partition discount for J-GATE ID via arrowface again. Please also refer 7-5-1, 2 of J-GATE Users Guide. Change of partition discount... Show Details
- No：2820
- Updated Date：2016/12/28 11:41
- Modified on：2019/06/27 14:25
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Please check if the error code is as below and contact to JPX Service Desk (User Service Desk). State :txstat HeaderFile Define :CDB_TO... Show Details
- No：2825
- Updated Date：2016/10/26 08:34
- Modified on：2019/06/24 10:45
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[J-GATE]Where can I find the J-GATE Users Guide?
The J-GATE Users Guide can be downloaded from System Documents Site. [System Documents] - [J-GATE] - [Application/Usage Fee Related] Show Details
- No：2831
- Updated Date：2016/12/30 01:48
- Modified on：2019/07/26 09:02
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[J-GATE]Trade Multiplierin DQ122
It is written at "Provision of trading unit and the multiplier for trading" in 7.3.11.6 of J-GATE Connectivity Manual as below . Trading conversion ... Show Details
- No：2833
- Updated Date：2016/12/30 01:49
- Modified on：2019/06/24 10:47