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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/12/29 09:00 The new FAQ has b...
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
-
Will JPX notify the arrownet users the number of packets detected in the case of the connection p...
We are afraid to inform you that JPX does not inform the users the number of packets detected at the time of the connection port shut down. Show Details
- No：7865
- Updated Date：2019/11/18 10:37
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Will the evidence of breaching the threshold be provided after the shutdown by the storm control ...
The threshold has been set accurately. Therefore, there is no doubt that amount of traffic / transmission breached the threshold. Your understanding is high... Show Details
- No：7869
- Updated Date：2019/11/18 10:41
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Is the base price information of FLEX which is disseminated in the evening the same as the inform...
The content of the base price information disseminated in the evening of the previous day may differ from the content of the information. disseminated in the... Show Details
- No：7505
- Updated Date：2019/10/07 09:00
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Is there any impact on the latency from the implementation of the storm control function?
There is no impact on latency since the storm control function is implemented on hardware. Show Details
- No：7853
- Updated Date：2019/11/19 11:11
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Can I modificate the quantity and price at the same time in the arrowhead?
You can modificate the order quantity and price at the same time. Show Details
- No：7502
- Updated Date：2019/10/07 09:00
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The amount of traffic can be increased depending on the number of transaction in the market. Woul...
JPX does not change the level of threshold depending on the market. Please note that the threshold has been set to the level that cannot be reached by the a... Show Details
- No：7860
- Updated Date：2019/11/18 10:33
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I could not download when I tried to download CSV file on CMF Web terminal. How should I address ...
As described in "1-2-2 browser settings" of the document "SSO/Portal User Manual", please register the following URL on a trusted site and allow Java script ... Show Details
- No：6499
- Updated Date：2020/12/29 09:00
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[J-GATE]For the partition discount, is the discount still applicable if not using partition 3 and...
The discount is applicable. In the case of a trading User, when only partition 3, or only parition 4 is not used, it will be 500 JPY discount from the m... Show Details
- No：1785
- Updated Date：2016/03/18 16:52
- Modified on：2019/06/24 10:33
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How can I unlock an account (User ID) in SSO/Portal (Clearing System)?
In case you need to unlock a Group Admin account (User ID), please send an email to the JPX Service Desk - Clearing (servicedesk@jpx.co.jp) with the followin... Show Details
- No：7934
- Updated Date：2020/11/02 09:00
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[J-GATE]Tell me about TSS "A_ZARABA_E2" in J-GATE Connectivity Manual ver.1.4
New TSS "A_ZARABA_E2" is scheduled to be applied when Derivatives Clearing Renewal Project goes live (late 2017 or early 2018). We will announce through "... Show Details
- No：2943
- Updated Date：2017/02/14 13:12
- Modified on：2019/06/24 10:58