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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE] What is STP function?
"STP is the abbreviation for Self Trade Prevention and is the function to cancel order automatically to prevent orders entered by IDs under the same sub-par... Show Details
- No：8209
- Updated Date：2020/01/31 11:05
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[J-GATE]I want to know the maximum number in one order for J-NET?
Please refer to the List of Hard Block in the "8.3.1.Order Receipt Restriction (Hard Block)" of the J-GATE Connectivity Manual. Show Details
- No：9994
- Updated Date：2020/12/25 15:07
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Is it acceptable if orders are sent beyond the Sending Allowed Message Sequence Number (SAMSN) of...
If a Virtual Server has sent messages beyond the Sending Allowed Message Sequence Number (SAMSN), arrowhead regards the exceeded messages as an Incorrect Mes... Show Details
- No：7498
- Updated Date：2019/10/07 09:00
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[J-GATE]What is the emergency type logout system?
This service is to disable outstanding orders placed by a specific sub-participant code or user IDas well as new orders as a responce to a situation when it... Show Details
- No：7490
- Updated Date：2019/09/27 13:37
- Modified on：2019/09/27 13:59
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[J-GATE]As for TSS dissemination, which should be referenced, Market Level or Instrument Type Level?
TSS is output at either level but please use the one at the Instrument Level. *Not applied to ISS Show Details
- No：1747
- Updated Date：2016/03/18 17:22
- Modified on：2019/06/21 13:35
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[J-GATE]For TSS, how should we handle those that end in '_E'?
Since this is an internal use setting, please disregard. Show Details
- No：1748
- Updated Date：2016/03/18 17:23
- Modified on：2019/06/21 13:36
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[J-GATE]Where can I find the Connectivity Manual/specification ITCH?
You can find it at /download it from the [System Documents Site \ J-GATE \ Connection Specifications/Guideline Related] at <https://faqsd.jpx.co.jp/cat... Show Details
- No：6082
- Updated Date：2019/02/19 17:32
- Modified on：2019/08/22 16:26
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[J-GATE]Tell me about TSS "A_ZARABA_E2" in J-GATE Connectivity Manual ver.1.4
New TSS "A_ZARABA_E2" is scheduled to be applied when Derivatives Clearing Renewal Project goes live (late 2017 or early 2018). We will announce through "... Show Details
- No：2943
- Updated Date：2017/02/14 13:12
- Modified on：2019/06/24 10:58