System Support FAQ

JPX Service Desk
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Application & System Support > System Support FAQ

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ System Support FAQ ]

51-60 of Total 498

≪ 6 / 50page ≫

[J-GATE]Reuse of OrderBookID

Yes, it ispossible toreuse OrderBookID. OrderBookID which was used for a past series that expired reuses to other new series. OrderBookID is unique for... Show Details
- No：2853
- Updated Date：2017/01/23 14:59
- Modified on：2019/06/24 10:56
[J-GATE]What are the possible order conditions for closing trigger condition orders?

The order conditions possible to place are the same as at 'PRE' time(*) (*) x_PRE_OPEN、x_PRE_CLOSE、DCB、SCB That is, GFD Limit Order, GTD, GTC orders ... Show Details
- No：1742
- Updated Date：2016/03/18 17:03
- Modified on：2019/06/21 13:32
[J-GATE] What is the deiferrence between BO5 and BD6 in OMEXAPI?

"BO5 is the message for informing order receipt, alteration, cancellation, execution results and expiration. Participants are able to manage the latest stat... Show Details
- No：8215
- Updated Date：2020/01/31 11:04
[J-GATE]Does Java on TradeGuard specify 32 bit or 64 bit ?

As long as Java 7 is used, you can use either 32 bit or 64 bit. Since bit on Java relays on OS on user side, TradeGuard does not specify bit. Show Details
- No：7483
- Updated Date：2019/09/12 08:39
When is each clearing system online (available)?

The online (available) hours of each clearing system are as follows. [SSO] From Monday 4:30am to Saturday 6:00am (except holidays) [Cash Products Clea... Show Details
- No：6482
- Updated Date：2020/06/01 09:00
[J-GATE]Does J-GATE support FIX? Can we get BO5,etc via FIX?

J-GATE does not support FIX and has no plan to support FIX in the future. Show Details
- No：6245
- Updated Date：2019/03/18 10:39
- Modified on：2019/06/25 10:55
[J-GATE]J-GATE supports ITCH. How about OUCH?

J-GATE does not support OUCH. Show Details
- No：6237
- Updated Date：2019/03/14 16:09
- Modified on：2019/06/25 10:52
[J-GATE]What is the business day of J-GATE?

<Production> Please visit JPX Homepage at <https://www.jpx.co.jp/english/index.html> and go to <Derivatives> / <FAQ>(at very bot... Show Details
- No：6050
- Updated Date：2019/02/05 08:17
- Modified on：2019/06/24 15:52
[J-GATE]Please explain the notation of combination series in TradeGuard GUI (for example:"<CmbCls...

1. Notation inside of "< >" Types of combination series provided by OSE. <CmbCls SPR> : SCO(Standard Combination) Series <CmbCls TMC&g... Show Details
- No：5938
- Updated Date：2019/01/15 09:49
- Modified on：2019/06/24 15:46
[J-GATE]About limit price for J-NET Trading

The way to calculate the limit price for J-NET trading is as follows. Show Details
- No：4943
- Updated Date：2018/07/05 15:44
- Modified on：2019/06/24 14:15

51-60 of Total 498

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