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Application & System Support
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(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
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(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/12/29 09:00 The new FAQ has b...
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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It is a function that suspends monitoring for a predetermined period of time or day of the week within the specific period. In addition to that, there is a... Show Details
- No：6386
- Updated Date：2019/04/25 15:32
- Modified on：2019/11/20 15:14
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[J-GATE]Can the Admin Sub Participant set to receive information per Sub Participant?
For notice retrieval by the authorized Sub Participant, retrieval specifications differ betweenthe order receipt & result notice (BO5, BO93) and the order ... Show Details
- No：6225
- Updated Date：2019/03/14 10:19
- Modified on：2019/09/17 13:57
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[J-GATE]How should one execute the Delta Query, DQ124?
As below (Please refer to the J-GATE Connectivity Guide 'Example of Setting the Timeout and DRN for Delta Query DQ124' in '7.1.2.3 Delta Query') [1] When ... Show Details
- No：1750
- Updated Date：2016/03/18 17:24
- Modified on：2019/06/21 13:38
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[J-GATE]Assuming that we have 1 ID for 1 dedicated TAP, can I understand that we can send 5 trans...
As you understand, Flow Restriction (TPS) value of TAP is 5 per partition. Therefore, each 5 transactions for 4 partitions totaling 20 transactions can be s... Show Details
- No：7985
- Updated Date：2019/12/06 11:31
- Modified on：2019/12/12 15:44
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Is the implemention of Storm control function would be applied to both unicast transmissions of t...
The Storm control fuction is applied to the connection port and switch of the Co-Location circuit, therefore both J-GATE and arrowhead will be targeted, and ... Show Details
- No：7844
- Updated Date：2019/11/18 10:19
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[J-GATE]When is the expiration date of TOCOM Gold Futures?
Although Gold Daily Futures has no expiration date, due to the system processing resons, the fixed value "2079/12/27" is set to the maturity date for Gold pr... Show Details
- No：9621
- Updated Date：2020/10/12 10:28
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[J-GATE]Where can I find the movie on the J-GATE3.0 second briefing?
Please refer to "【J-GATE3.0】【2020/8/24updated】J-GATE3.0_Second_Briefing_Online" on the System Documents site. System Documents > J-GATE > J-GATE3.0 &g... Show Details
- No：9580
- Updated Date：2020/09/24 09:49
- Modified on：2020/09/25 10:23
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[J-GATE]Please tell me about the combination series subjected to SCO and TMC.
The series subjected to SCO is only Futures products and the series subjected to TMI is only Options products. Show Details
- No：9577
- Updated Date：2020/09/23 09:53
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[J-GATE]What happens, if non-LLT (HFT) participants set algorithm flag?
J-GATE does not respond as error and processes as normal order. Please set basically a space. Show Details
- No：7994
- Updated Date：2019/12/09 13:56
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[J-GATE]Is Password of Login ID of TradeGuard GUI the same as the one which is assigned for share...
Yes, they are the same password. Show Details
- No：7987
- Updated Date：2019/12/06 11:33