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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/10/26 09:00 The new FAQ has b...
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]The error code -2036 is occurred when OMNI_INFTYP_PWD_EXPIRATION was set in omniapi_get_i...
Due to the fact that the password expiration does not exist in current J-GATE, though it used to exist in the old J-GATE, the return value (-2036) is sent w... Show Details
- No：5027
- Updated Date：2018/05/16 00:00
- Modified on：2019/06/24 14:18
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[J-GATE]What does "Combination Series" include other than Calendar Spread?
The generic name for Calendar Spread and Tailor Made Combination is Combination Series. Show Details
- No：4099
- Updated Date：2018/02/01 10:45
- Modified on：2019/06/24 14:00
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[J-GATE]Irregular timing of BD2 for Nikkei225 around closing
Yes, after changingthe calcuration interval of nikkei225 in J-GATE, we keep to provide BD2 for Nikkei225 at the above timing. Show Details
- No：3447
- Updated Date：2017/07/24 22:07
- Modified on：2019/06/24 13:56
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[J-GATE]Are the addresses for ITCH equivalent between the production env. and testing env?
(1)Yes, thier information are same between the production env. and testing env. (2)As those environments are completelydivided by the network, we don'... Show Details
- No：3242
- Updated Date：2017/05/24 14:54
- Modified on：2019/06/24 11:22
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How can we conduct network reachability test to arrownet(JPX)? Where can we find IP address for t...
Please apply for the network reachability test via arrowface. For the procedure, please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabili... Show Details
- No：3231
- Updated Date：2017/05/23 09:52
- Modified on：2019/06/12 14:51
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[J-GATE]Will Order Rate Limit limit the number of Orders as specified per 1 second?
The actual check is at every 100 milliseconds. In the event that 1/10 of the set value is exceeded within 100 milliseconds, it will be Blocked. Show Details
- No：1780
- Updated Date：2016/03/18 18:00
- Modified on：2019/06/24 10:25
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[J-GATE]For CQ68, it is necessary to execute the query for those other than the handled products ...
In general, for queries that retrieve information from each partition, in order to retrieve all information, it is necessary to specify the market belonging ... Show Details
- No：1751
- Updated Date：2016/03/18 17:27
- Modified on：2019/06/21 13:39
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[J-GATE]When will "Dark Pool Flag" go live?
As originally scheduled, the Go-Live date (enforcement date of the revised rule) of Dark Pool Flag for J-GATE (J-NET) remains the same, i.e., Aug.17th,2020 (... Show Details
- No：9317
- Updated Date：2020/08/06 14:19
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[J-GATE] What is network gateway?
For the client system, a network gateway is a server acting as an access point to the central system. In J-GATE, an NG sever is logically divided into plural... Show Details
- No：9253
- Updated Date：2020/08/03 08:30
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What is the initial password for User ID of Direct Connection for Listed Derivatives Clearing Sys...
The initial password is described in "Information for direct connection to Listed Derivatives Clearing System", which was sent by JPX Service Desk when the a... Show Details
- No：8609
- Updated Date：2020/04/27 09:00