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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]What is the Storm Control function?
Storm Control Function is the function to protect our network from the incoming communication with excessive load by limiting such unicast communication. Th... Show Details
- No：7191
- Updated Date：2019/09/12 08:38
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When is each clearing system online (available)?
The online (available) hours of each clearing system are as follows. [SSO] From Monday 4:30am to Saturday 6:00am (except holidays) [Cash Products Clea... Show Details
- No：6482
- Updated Date：2020/06/01 09:00
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FSB Web Terminal is a terminal used for Fund Settlement Banks to conduct clearing operations related to cash products securities. Show Details
- No：6481
- Updated Date：2019/06/03 09:00
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[J-GATE]By when should the Production Check List be submitted?
Please test on the scheduled date which is mentioned in the Production Operation Application. The check list has to be submitted by the morning on the foll... Show Details
- No：6253
- Updated Date：2019/03/18 10:53
- Modified on：2019/06/25 11:01
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[J-GATE]How can I get Series codes?
You can get them by DQ124 which is described in the J-GATE Connectivity Manual. Show Details
- No：6242
- Updated Date：2019/03/14 16:10
- Modified on：2019/06/25 10:53
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[J-GATE]In which case is Login ID locked?
Login ID is locked, if incorrect password was entered five times at the login. In that case, please send the application to JPX Service Desk (J-GATE) at <... Show Details
- No：6227
- Updated Date：2019/03/14 10:20
- Modified on：2019/06/25 10:46
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[J-GATE]To whom is notice on incident on J-GATE supposed to be sent?
It issent by the following methods; 1 : Target sent to : Responsible person for OSE systems Responsible person for OSE systems (informati... Show Details
- No：6059
- Updated Date：2019/02/05 08:37
- Modified on：2019/06/24 16:09
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[J-GATE]What is the business day of J-GATE?
<Production> Please visit JPX Homepage at <https://www.jpx.co.jp/english/index.html> and go to <Derivatives> / <FAQ>(at very bot... Show Details
- No：6050
- Updated Date：2019/02/05 08:17
- Modified on：2019/06/24 15:52
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[J-GATE]What is the URL of TradeGuard?
The connection destination is different between the production environment and the weekday test environment. 【Production environment】 The destination U... Show Details
- No：4639
- Updated Date：2018/05/17 08:09
- Modified on：2019/06/24 14:10
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[J-GATE]No Value in Closing Auction Condition Order Flag (exch_order_type_n) and Closing Auction ...
MO31 is rejected when you don't set any value either for the above 2 items. Each Datatype are as follows. exch_order_type_n (Order Type,... Show Details
- No：3235
- Updated Date：2017/05/22 14:33
- Modified on：2019/06/24 11:15