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Application & System Support
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TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
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Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
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(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE] Are there any ways to distinguish transferred TOCOM products from existing OSE products ...
ITCH has no such flag to make transferred TOCOM products from existing OSE products distinguishable. Products can be basically distinguished by matching e... Show Details
- No：9156
- Updated Date：2020/07/15 17:00
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[J-GATE] Explain what J-GATE3.0 is.
J-GATE3.0 is the next system for J-GATE, scheduled to go live fall of 2021. For documents on J-GATE 3.0, please refer to the documents on the System Document... Show Details
- No：9257
- Updated Date：2020/08/03 08:31
- Modified on：2020/08/03 08:46
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Has the storm control function been applied to the test environment as well? If so, would you ple...
The storm control function is applied to only Co-Location production environment. Show Details
- No：7856
- Updated Date：2019/11/18 10:30
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[J-GATE]What is the Storm Control function?
Storm Control Function is the function to protect our network from the incoming communication with excessive load by limiting such unicast communication. Th... Show Details
- No：7191
- Updated Date：2019/09/12 08:38
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Are all files that can be downloaded from CMF Web terminal after T+2 (Replace Project-Cash Produc...
Among the files that can be downloaded in CMF Web terminal after T+2 implementation, the data used by many participants are only posted on FTP Site. Therefor... Show Details
- No：6500
- Updated Date：2019/07/22 09:00
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We would like to conduct Network reachability test to an institution other than JPX, what do we d...
Please apply via arrowface for the network reachability test. Please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachability test] for details.... Show Details
- No：3230
- Updated Date：2017/05/23 09:52
- Modified on：2019/06/12 14:50
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[J-GATE]What is the error code "-310454" received from API after the DC90 query to set user to PT...
"-310454" is the error code occurred, if the target user is already set to other PTLG in TradeGuard. Therefore, please confirm the setting of the target use... Show Details
- No：9178
- Updated Date：2020/07/29 14:16
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[J-GATE]How can we get time of execution in millisecond from API ?
"tv_sec" and "tv_nsec" in the "execution_timestamp" of BD6 shows execution time in millisecond. Show Details
- No：9318
- Updated Date：2020/08/06 17:37
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[J-GATE]When will "Dark Pool Flag" go live?
As originally scheduled, the Go-Live date (enforcement date of the revised rule) of Dark Pool Flag for J-GATE (J-NET) remains the same, i.e., Aug.17th,2020 (... Show Details
- No：9317
- Updated Date：2020/08/06 14:19
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[J-GATE]Can we order at negative price in J-GATE?
Orders at negative price cannot be traded except combo series. Show Details
- No：9315
- Updated Date：2020/08/06 10:06