- Application & System Support > System Support FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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How do I request Trading Halt testing in the weekday test environments of arrowhead/ToSTNeT?
Request for the test of Trading Halt in the weekday test environment, you need to request by e-mail to the JPX Service Desk arrowhead team at least 3 busines... Show Details
- No：7495
- Updated Date：2019/12/23 09:00
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Does the information for the Trading Halt of ToSTNeT contain the information for the Trading Halt...
No, Trading Halt is performed on a system-by-system basis.In the case of Trading Halt of arrowhead, even if Trading Halt occurs during the trading between se... Show Details
- No：7461
- Updated Date：2019/10/07 09:00
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Is it OK to keep track of the Trading Halt for arrowhead/ToSTNeT using ST-tags only?
ST-Tags disseminate Trading Halt information only for arrowhead (auction-market). If you wish to receive Trading Halt information including the ToSTNeT marke... Show Details
- No：7460
- Updated Date：2019/10/07 09:00
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What time zone is Trading Halt information of ToSTNeT disseminated?
The time zone for disseminated the Trading Halt information of ToSTNeT is the ToSTNeT trading time, from 8:20am to 5:30pm However, the trading time for the c... Show Details
- No：7454
- Updated Date：2020/03/16 09:00
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What time zone does FLEX disseminate Trading Halt information of ToSTNeT?
In ToSTNeT, if the Trading Halt spans the trading time zone, FLEX disseminates the Trading Halt information.Note that some types of tradings may not be disse... Show Details
- No：7453
- Updated Date：2020/03/16 09:00
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What are Simultaneous Orders (executions) before opening price determination for arrowhead?
The principle of time priority is ignored such as orders placed before the opening price is determined during the morning and afternoon trading sessions. Tha... Show Details
- No：7442
- Updated Date：2019/10/07 09:00
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[J-GATE]Is it mandatory for Sub Participants who place Mass quote orders to set MMP? What are the...
Setting MMP is optional. Please refer to "Appendix List of available API Messages for each User type" of J-GATE Connectivity Manual. Show Details
- No：6249
- Updated Date：2019/03/18 10:50
- Modified on：2019/06/25 10:58
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[J-GATE]What is the start time and close time of Online on J-GATE?
J-GATE is online from 07:00 JST through 06:00 JST of the following day, as described in J-GATE Connectivity Manual "5.Timetable and Processing Sequence". Show Details
- No：6053
- Updated Date：2019/02/05 00:00
- Modified on：2019/06/24 15:55
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[J-GATE]Please let us know the description rules of the combination series on TradeGuard GUI.
1. In parentheses It shows the types of the combination series(SCO series/TMC series) provided by OSE. <CmbCls SPR> : SCO(Standard Combinat... Show Details
- No：5655
- Updated Date：2018/08/03 08:15
- Modified on：2019/06/27 14:27
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Can I access SSO(Clearing) on non-working days to confirm connectivity? Also, is there periodic m...
The maintenance for SSO(Clearing) is conducted as follows. - From 6:00am on Saturday to 4:30am on Monday (If Monday is a national holiday, 4:30am on the foll... Show Details
- No：5362
- Updated Date：2020/03/16 09:00