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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]Where can I find the Connectivity Manual/specification ITCH?
You can find it at /download it from the [System Documents Site \ J-GATE \ Connection Specifications/Guideline Related] at <https://faqsd.jpx.co.jp/cat... Show Details
- No：6082
- Updated Date：2019/02/19 17:32
- Modified on：2019/08/22 16:26
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[J-GATE]How to calculate tick size which is applicable for give up
Reciprocal of Trade Multiplier could be applicable tick size for give up. Trades having figures after decimal point (=less than 1 Japanese Yen) in the t... Show Details
- No：2942
- Updated Date：2017/03/06 14:51
- Modified on：2019/06/24 10:57
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How can we conduct network reachability test to arrownet(JPX)? Where can we find IP address for t...
Please apply for the network reachability test via arrowface. For the procedure, please refer to [arrowface Operation Manual 2-1-5.Reserving NW reachabili... Show Details
- No：3231
- Updated Date：2017/05/23 09:52
- Modified on：2019/06/12 14:51
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[J-GATE]With regard to Self Trade Prevention "STP", is there any contract (service contract) for ...
There is no such contract for the use of STP function. STP function becomes available by applying through arrowface. Usage of STP is optional for trading p... Show Details
- No：5893
- Updated Date：2018/12/20 11:16
- Modified on：2019/06/24 15:42
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[J-GATE]Messaging order for BO5 and BD6
J-GATE does not guarantee to order between the different broadcast messages as written in 7.1.3.1. Broadcast message sequence. In other words, there is ... Show Details
- No：3233
- Updated Date：2017/05/22 14:29
- Modified on：2019/06/24 11:13
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[J-GATE]How can TradeGuard's password be changed?
Regarding the API, it is possible to change Passwords like other trading users, etc. On the other hand, regarding the GUI, there is functionality to set the ... Show Details
- No：1773
- Updated Date：2016/03/18 17:57
- Modified on：2019/06/24 10:18
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Which MCGs (multicast groups) in the FLEX can I get the information for the Trading Halt of arrow...
For the Trading Halt information of arrowhead and ToSTNeT is disseminated from the following MCG Numbers of ST Tag and TI Tag.The MCG numbers of FLEX are lis... Show Details
- No：7459
- Updated Date：2019/12/23 09:00
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[J-GATE]How to request re-send in ITCH? Is it necessary to set Sequence Number?
Please set both the first Sequence Number of re-send and the number of data messages to request. This is described in "4.3.3.Resend Procedure" of ITCH Conne... Show Details
- No：6252
- Updated Date：2019/03/18 10:52
- Modified on：2019/06/25 11:00
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[J-GATE]What is the contact details of Service Desk for OSE and TOCOM?
Please see below: < OSE > [Trading Rules] Osaka Exchange, Inc., Market Planning TEL: 050-3377-8636 E-mail:osaka.kikaku3@jpx.co.jp [J-GATE] Tokyo S... Show Details
- No：1799
- Updated Date：2016/03/18 18:22
- Modified on：2019/06/24 10:37
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CMF Terminal is used for clearing participants to transact clearing businesses of Cash Products.CMF Web Terminal is released after the Shortening of Settleme... Show Details
- No：6880
- Updated Date：2019/07/01 09:00