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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2021/08/02 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]Tell me about TSS "A_ZARABA_E2" in J-GATE Connectivity Manual ver.1.4
New TSS "A_ZARABA_E2" is scheduled to be applied when Derivatives Clearing Renewal Project goes live (late 2017 or early 2018). We will announce through "... Show Details
- No：2943
- Updated Date：2017/02/14 13:12
- Modified on：2019/06/24 10:58
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[J-GATE]With regard to Self Trade Prevention "STP", is there any contract (service contract) for ...
There is no such contract for the use of STP function. STP function becomes available by applying through arrowface. Usage of STP is optional for trading p... Show Details
- No：5893
- Updated Date：2018/12/20 11:16
- Modified on：2019/06/24 15:42
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[J-GATE] What is STP function?
"STP is the abbreviation for Self Trade Prevention and is the function to cancel order automatically to prevent orders entered by IDs under the same sub-par... Show Details
- No：8209
- Updated Date：2020/01/31 11:05
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[J-GATE3.0]Where can I find the Connectivity Manual/Specifications for ITCH?
The ITCH Connectivity Manual can be downloaded from System Documents Site. [System Documents] - [J-GATE] - [J-GATE3.0] - [Connection Specifications/Guidel... Show Details
- No：10673
- Updated Date：2021/03/17 14:12
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[J-GATE]Where can I find the Connectivity Manual/specification ITCH?
You can find it at /download it from the [System Documents Site \ J-GATE \ Connection Specifications/Guideline Related] at <https://faqsd.jpx.co.jp/cat... Show Details
- No：6082
- Updated Date：2019/02/19 17:32
- Modified on：2019/08/22 16:26
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[J-GATE3.0]Please inform us about Multicast Group of ITCH.
Multicast Group of ITCH is from MCG0001 to MCG0008. For more details, please refer to J-GATE3.0 ITCH Connectivity Manual "4.2 Communication specifi... Show Details
- No：10687
- Updated Date：2021/03/17 14:14
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How can I cancel my orders when the port of the connection device has been shut down by the storm...
Since the storm control function is applied to each arrownet lines separately, It is possible to cancel an order by using other arrownet lines which has not ... Show Details
- No：7852
- Updated Date：2019/11/18 10:28
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[J-GATE]What happens, if non-LLT (HFT) participants set algorithm flag?
J-GATE does not respond as error and processes as normal order. Please set basically a space. Show Details
- No：7994
- Updated Date：2019/12/09 13:56
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J-GATE Connectivity confirmation
Please see the file attached. Show Details
- No：5035
- Updated Date：2018/07/31 08:38
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J-GATE3.0 is the replacement of the current J-GATE(2.0) and is scheduled to go live on Sep.21st.2021. Show Details
- No：11233
- Updated Date：2021/04/28 08:07