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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/08/30 15:19 The new FAQ has b...
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]What is the business day of J-GATE?
<Production> Please visit JPX Homepage at <https://www.jpx.co.jp/english/index.html> and go to <Derivatives> / <FAQ>(at very bot... Show Details
- No：6050
- Updated Date：2019/02/05 08:17
- Modified on：2019/06/24 15:52
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[J-GATE]For TSS, how should we handle those that end in '_E'?
Since this is an internal use setting, please disregard. Show Details
- No：1748
- Updated Date：2016/03/18 17:23
- Modified on：2019/06/21 13:36
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[J-GATE]In which case is Login ID locked?
Login ID is locked, if incorrect password was entered five times at the login. In that case, please send the application to JPX Service Desk (J-GATE) at <... Show Details
- No：6227
- Updated Date：2019/03/14 10:20
- Modified on：2019/06/25 10:46
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Does Windows 7 ensure operation after the replacement of CMF?
Only Windows 10 guarantees operation as to CMF after the replacement.OS upgrade is required if you currently use Windows 7.*Please ask Microsoft regarding Wi... Show Details
- No：5375
- Updated Date：2019/07/22 09:00
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[J-GATE]Tell me about TSS "A_ZARABA_E2" in J-GATE Connectivity Manual ver.1.4
New TSS "A_ZARABA_E2" is scheduled to be applied when Derivatives Clearing Renewal Project goes live (late 2017 or early 2018). We will announce through "... Show Details
- No：2943
- Updated Date：2017/02/14 13:12
- Modified on：2019/06/24 10:58
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[J-GATE]With regard to Self Trade Prevention "STP", is there any contract (service contract) for ...
There is no such contract for the use of STP function. STP function becomes available by applying through arrowface. Usage of STP is optional for trading p... Show Details
- No：5893
- Updated Date：2018/12/20 11:16
- Modified on：2019/06/24 15:42
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[J-GATE]As for TSS dissemination, which should be referenced, Market Level or Instrument Type Level?
TSS is output at either level but please use the one at the Instrument Level. *Not applied to ISS Show Details
- No：1747
- Updated Date：2016/03/18 17:22
- Modified on：2019/06/21 13:35
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[J-GATE]J-GATE supports ITCH. How about OUCH?
J-GATE does not support OUCH. Show Details
- No：6237
- Updated Date：2019/03/14 16:09
- Modified on：2019/06/25 10:52
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【J-GATE】Can we cancel orders via another circuit under Storm Control situation ?
You can cancel orders via another circuit because the Storm Control applies per circuit. If the "Cancel on Disconnect" function of J-GATE is enabled, orders... Show Details
- No：6283
- Updated Date：2019/04/01 09:32
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[J-GATE]Can admin trading user trade?
Yes. Attachment to the Connection Specification "List of Available API messages by User Type" shows available API, as described in the Connection Specificat... Show Details
- No：7193
- Updated Date：2019/07/26 09:46