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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]No Value in Closing Auction Condition Order Flag (exch_order_type_n) and Closing Auction ...
MO31 is rejected when you don't set any value either for the above 2 items. Each Datatype are as follows. exch_order_type_n (Order Type,... Show Details
- No：3235
- Updated Date：2017/05/22 14:33
- Modified on：2019/06/24 11:15
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[J-GATE]Will it be possible to change specified partitions and partitions that will not have orde...
It is possible to change by using the ID Change Application. But, there is no setting on whether orders can/cannot be placed against a partition, so for even... Show Details
- No：1788
- Updated Date：2016/03/18 18:02
- Modified on：2019/06/24 10:35
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[J-GATE]Will there any difference in performance when not selection what is optional?
The number of Tradable and PTLG set with TradeGuard has no impact to performance. In addition, even if optional functionality is not used, there is not diffe... Show Details
- No：1776
- Updated Date：2016/03/18 17:58
- Modified on：2019/06/24 10:20
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[J-GATE]How to calculate tick size which is applicable for give up
Reciprocal of Trade Multiplier could be applicable tick size for give up. Trades having figures after decimal point (=less than 1 Japanese Yen) in the t... Show Details
- No：2942
- Updated Date：2017/03/06 14:51
- Modified on：2019/06/24 10:57
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[J-GATE]As for TSS dissemination, which should be referenced, Market Level or Instrument Type Level?
TSS is output at either level but please use the one at the Instrument Level. *Not applied to ISS Show Details
- No：1747
- Updated Date：2016/03/18 17:22
- Modified on：2019/06/21 13:35
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[J-GATE]Where can I find the latest API kit?
You can find it at / download it from the [System Documents Site \ J-GATE \ Connection Specifications/Guideline Related] at <https://faqsd.jpx.co.jp/... Show Details
- No：7428
- Updated Date：2019/09/02 14:52
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[J-GATE]With regard to Self Trade Prevention "STP", is there any contract (service contract) for ...
There is no such contract for the use of STP function. STP function becomes available by applying through arrowface. Usage of STP is optional for trading p... Show Details
- No：5893
- Updated Date：2018/12/20 11:16
- Modified on：2019/06/24 15:42
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[J-GATE]Where can I find the Connectivity Manual/specification ITCH?
You can find it at /download it from the [System Documents Site \ J-GATE \ Connection Specifications/Guideline Related] at <https://faqsd.jpx.co.jp/cat... Show Details
- No：6082
- Updated Date：2019/02/19 17:32
- Modified on：2019/08/22 16:26
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[J-GATE]Tell me about TSS "A_ZARABA_E2" in J-GATE Connectivity Manual ver.1.4
New TSS "A_ZARABA_E2" is scheduled to be applied when Derivatives Clearing Renewal Project goes live (late 2017 or early 2018). We will announce through "... Show Details
- No：2943
- Updated Date：2017/02/14 13:12
- Modified on：2019/06/24 10:58
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Are there any documents (Specifications, Requirements, guidelines, etc.) that describe the precau...
There are descriptions on "System Interface Requirements for arrowhead" - 4.5. Notes on Test Issues.(Excerpt below)The main purpose of Test Issues is provide... Show Details
- No：7661
- Updated Date：2019/10/07 09:00