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Application & System Support
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TEL： 0570-064-054
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Email： servicedesk@jpx.co.jp
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TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
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(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]Where can I find the Connectivity Manual/specification ITCH?
You can find it at /download it from the [System Documents Site \ J-GATE \ Connection Specifications/Guideline Related] at <https://faqsd.jpx.co.jp/cat... Show Details
- No：6082
- Updated Date：2019/02/19 17:32
- Modified on：2019/08/22 16:26
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How can I reset the password for SSO (Clearing)?
The procedure for resetting the password of the subordinate users by the group administrator ID and member ID for the OTC clearing/collateral management syst... Show Details
- No：9472
- Updated Date：2020/08/31 09:00
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[J-GATE]With regard to Self Trade Prevention "STP", is there any contract (service contract) for ...
There is no such contract for the use of STP function. STP function becomes available by applying through arrowface. Usage of STP is optional for trading p... Show Details
- No：5893
- Updated Date：2018/12/20 11:16
- Modified on：2019/06/24 15:42
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[J-GATE]Tell me about TSS "A_ZARABA_E2" in J-GATE Connectivity Manual ver.1.4
New TSS "A_ZARABA_E2" is scheduled to be applied when Derivatives Clearing Renewal Project goes live (late 2017 or early 2018). We will announce through "... Show Details
- No：2943
- Updated Date：2017/02/14 13:12
- Modified on：2019/06/24 10:58
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【J-GATE】Who are eligible to see the J-GATE Connectivity Manual/specification?
Those who submited the Application Form for API Kit are eligible to see the J-GATE Connectivity Manual. Show Details
- No：6463
- Updated Date：2019/05/21 16:27
- Modified on：2019/08/22 16:24
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What is the difference between FLEX WB and non-WB?
There is no difference between the Full and Standard services other than the bandwidth and throttling.For non-WB, the messages are not thinned out, and if th... Show Details
- No：7516
- Updated Date：2019/10/07 09:00
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What are Simultaneous Orders (executions) before opening price determination for arrowhead?
The principle of time priority is ignored such as orders placed before the opening price is determined during the morning and afternoon trading sessions. Tha... Show Details
- No：7442
- Updated Date：2019/10/07 09:00
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【J-GATE】What is the partition ?
Please refer to the J-GATE Connectivity Manual #4.1.1. Products are managed by separating into several partitions in J-GATE. Transactions or queries might ... Show Details
- No：6461
- Updated Date：2019/05/21 16:28
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[J-GATE3.0]About TSS(A_ZARABA_E2)
This session was added due to implementation ofDerivative Clearing System Renewal Project. However, this can be disregarded as it serves nopurpose for the... Show Details
- No：10557
- Updated Date：2021/03/11 16:58
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[J-GATE]As for TSS dissemination, which should be referenced, Market Level or Instrument Type Level?
TSS is output at either level but please use the one at the Instrument Level. *Not applied to ISS Show Details
- No：1747
- Updated Date：2016/03/18 17:22
- Modified on：2019/06/21 13:35