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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/12/29 09:00 The new FAQ has b...
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]Is there a list introducing system vendors (ISV) for J-GATE ?
System Vendor (ISV) List is available on JPX webpage at https://www.jpx.co.jp/systems/derivatives-trading/03.html Show Details
- No：9882
- Updated Date：2020/11/27 10:16
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[J-GATE]I want to know the maximum number in one order for J-NET?
Please refer to the List of Hard Block in the "8.3.1.Order Receipt Restriction (Hard Block)" of the J-GATE Connectivity Manual. Show Details
- No：9994
- Updated Date：2020/12/25 15:07
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[J-GATE]What is IP address and Port number of J-GATE Login ID?
Those information is notified per user.Please confirm them with User ID Application (setting information) on arrowface. Show Details
- No：9880
- Updated Date：2020/11/27 10:16
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[J-GATE]Are there any systems to receive BO5 data etc. in a batch by means of other than API such...
No function to acquire BO5 transaction data by other means is provided. In terms of providing order information, JPX is providing "Alternative Data Service"... Show Details
- No：9627
- Updated Date：2020/10/12 10:29
- Modified on：2020/12/07 07:37
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[J-GATE]What is the version of Red Hat for J-GATE3.0 ?
It is Red Hat Enterprise Linux ver.7.x(releases 7.2 or higher) with the included GCC compiler for J-GATE3.0. Show Details
- No：9728
- Updated Date：2020/10/30 13:20
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[J-GATE]Could it happen that TradeGuard is logged out automatically ?
TradeGuard will not be logged out even if you do not operate for a long time except the case that the connection became offline. Show Details
- No：9625
- Updated Date：2020/10/12 10:29
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[J-GATE]About the Dark Pool flag for J-NET trading, will the order be accepted if a value which i...
Regardless input or non-input of value in the field, which is not described in the J-GATE Connectivity Manual, the order will be accepted. You are, however,... Show Details
- No：9626
- Updated Date：2020/10/12 10:29
- Modified on：2020/12/07 07:36
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Is it okay to upgrade the OS of computer/terminal being used for the clearing system (SSO) from W...
Yes. Windows 10 version 1909 is also supported for clearing SSO terminal. The version type does not matter as long as it is Windows 10 Pro (64bit) and the op... Show Details
- No：9911
- Updated Date：2020/11/30 09:00
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[J-GATE]With regard to Self Trade Prevention "STP", is there any contract (service contract) for ...
There is no such contract for the use of STP function. STP function becomes available by applying through arrowface. Usage of STP is optional for trading p... Show Details
- No：5893
- Updated Date：2018/12/20 11:16
- Modified on：2019/06/24 15:42
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[J-GATE] What is the contact details (including holiday test) of Service Desk for OSE and TOCOM?
Please refer to the following: [OSE Trading Rules] Osaka Exchange, Inc., Market Planning TEL: 050-3377-8636 E-mail:osaka.kikaku3@jpx.co.jp [J-G... Show Details
- No：1799
- Updated Date：2016/03/18 18:22
- Modified on：2020/05/29 15:29