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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]Tell me about TSS "A_ZARABA_E2" in J-GATE Connectivity Manual ver.1.4
New TSS "A_ZARABA_E2" is scheduled to be applied when Derivatives Clearing Renewal Project goes live (late 2017 or early 2018). We will announce through "... Show Details
- No：2943
- Updated Date：2017/02/14 13:12
- Modified on：2019/06/24 10:58
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[J-GATE]Where can I find the Connectivity Manual/specification ITCH?
You can find it at /download it from the [System Documents Site \ J-GATE \ Connection Specifications/Guideline Related] at <https://faqsd.jpx.co.jp/cat... Show Details
- No：6082
- Updated Date：2019/02/19 17:32
- Modified on：2019/08/22 16:26
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[J-GATE]For TSS, how should we handle those that end in '_E'?
Since this is an internal use setting, please disregard. Show Details
- No：1748
- Updated Date：2016/03/18 17:23
- Modified on：2019/06/21 13:36
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[J-GATE]As for TSS dissemination, which should be referenced, Market Level or Instrument Type Level?
TSS is output at either level but please use the one at the Instrument Level. *Not applied to ISS Show Details
- No：1747
- Updated Date：2016/03/18 17:22
- Modified on：2019/06/21 13:35
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[J-GATE]What is the emergency type logout system?
This service is to disable outstanding orders placed by a specific sub-participant code or user IDas well as new orders as a responce to a situation when it... Show Details
- No：7490
- Updated Date：2019/09/27 13:37
- Modified on：2019/09/27 13:59
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Is it acceptable if orders are sent beyond the Sending Allowed Message Sequence Number (SAMSN) of...
If a Virtual Server has sent messages beyond the Sending Allowed Message Sequence Number (SAMSN), arrowhead regards the exceeded messages as an Incorrect Mes... Show Details
- No：7498
- Updated Date：2019/10/07 09:00
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[J-GATE]I want to know the maximum number in one order for J-NET?
Please refer to the List of Hard Block in the "8.3.1.Order Receipt Restriction (Hard Block)" of the J-GATE Connectivity Manual. Show Details
- No：9994
- Updated Date：2020/12/25 15:07
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[J-GATE] What is STP function?
"STP is the abbreviation for Self Trade Prevention and is the function to cancel order automatically to prevent orders entered by IDs under the same sub-par... Show Details
- No：8209
- Updated Date：2020/01/31 11:05
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[J-GATE]Will Order Rate Limit limit the number of Orders as specified per 1 second?
The actual check is at every 100 milliseconds. In the event that 1/10 of the set value is exceeded within 100 milliseconds, it will be Blocked. Show Details
- No：1780
- Updated Date：2016/03/18 18:00
- Modified on：2019/06/24 10:25
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What are Simultaneous Orders (executions) before opening price determination for arrowhead?
The principle of time priority is ignored such as orders placed before the opening price is determined during the morning and afternoon trading sessions. Tha... Show Details
- No：7442
- Updated Date：2019/10/07 09:00