- Application & System Support > System Support FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]Where can I find the Connectivity Manual/specification ITCH?
You can find it at /download it from the [System Documents Site \ J-GATE \ Connection Specifications/Guideline Related] at <https://faqsd.jpx.co.jp/cat... Show Details
- No：6082
- Updated Date：2019/02/19 17:32
- Modified on：2019/08/22 16:26
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[J-GATE3.0] Is there limits on max order size, which can be set by themselevs?
Yes. Users can set upper limits relating to their orders and execution through Trade Guard on J-GATE. Show Details
- No：10695
- Updated Date：2021/03/17 14:28
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Is there any documentation describing the differences between FLEX Full and FLEX Full WB? (Conten...
The disseminated contents for FLEX Full and FLEX Full WB are the same. The difference is the distributed bandwidth.FLEX Full distributes in 100Mbps band and ... Show Details
- No：7653
- Updated Date：2019/10/07 09:00
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[J-GATE3.0]Is it mandatory to register Admin MM user in PTLG?
Admin MM user is not required to be registered since Admin MM user is not able to place order same like as Market Information user. Show Details
- No：10608
- Updated Date：2021/03/11 17:04
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What is the difference between FLEX WB and non-WB?
There is no difference between the Full and Standard services other than the bandwidth and throttling.For non-WB, the messages are not thinned out, and if th... Show Details
- No：7516
- Updated Date：2019/10/07 09:00
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[J-GATE]J-GATE supports ITCH. How about OUCH?
J-GATE does not support OUCH. Show Details
- No：6237
- Updated Date：2019/03/14 16:09
- Modified on：2019/06/25 10:52
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Can I make a Modification Order that increases the order quantity in arrowhead?
Modification Order of arrowhead is only available to be specified a reduced quantity. There is no way to increase the quantity from the original order. Show Details
- No：7500
- Updated Date：2019/10/07 09:00
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We have received an e-mail saying that the network reachability test has been completed. Does tha...
The line is ready to be used. However, you will have to pass the user connectivity test for each system before using services. Show Details
- No：8194
- Updated Date：2020/01/28 11:30
- Modified on：2020/01/28 12:46
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Would it be possible to ask you check whether we have joined to FLEX / ITCH?
It is possible to check the status of joining FLEX / ITCH. Please have the following information ready and contact our service desk. ・ arrownet Line ID ・ ... Show Details
- No：8191
- Updated Date：2020/01/28 08:56
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What kind of packets are included in the unicast / multicast communication?
The packet types are determined and packets are counted on the layer 2 header. Broad cast : packets whose destination MAC address has been set to 1 Multica... Show Details
- No：7861
- Updated Date：2019/11/18 10:34