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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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System Support FAQ
Frequently Referenced FAQ
FAQ within [ System Support FAQ ]
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[J-GATE]Tell me about TSS "A_ZARABA_E2" in J-GATE Connectivity Manual ver.1.4
New TSS "A_ZARABA_E2" is scheduled to be applied when Derivatives Clearing Renewal Project goes live (late 2017 or early 2018). We will announce through "... Show Details
- No：2943
- Updated Date：2017/02/14 13:12
- Modified on：2019/06/24 10:58
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[J-GATE]As for TSS dissemination, which should be referenced, Market Level or Instrument Type Level?
TSS is output at either level but please use the one at the Instrument Level. *Not applied to ISS Show Details
- No：1747
- Updated Date：2016/03/18 17:22
- Modified on：2019/06/21 13:35
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[J-GATE] What is the contact details (including holiday test) of Service Desk for OSE and TOCOM?
Please refer to the following: [OSE Trading Rules] Osaka Exchange, Inc., Market Planning TEL: 050-3377-8636 E-mail:osaka.kikaku3@jpx.co.jp [J-G... Show Details
- No：1799
- Updated Date：2016/03/18 18:22
- Modified on：2020/05/29 15:29
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[J-GATE]With regard to Self Trade Prevention "STP", is there any contract (service contract) for ...
There is no such contract for the use of STP function. STP function becomes available by applying through arrowface. Usage of STP is optional for trading p... Show Details
- No：5893
- Updated Date：2018/12/20 11:16
- Modified on：2019/06/24 15:42
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[J-GATE]For TSS, how should we handle those that end in '_E'?
Since this is an internal use setting, please disregard. Show Details
- No：1748
- Updated Date：2016/03/18 17:23
- Modified on：2019/06/21 13:36
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[J-GATE]Messaging order for BO5 and BD6
J-GATE does not guarantee to order between the different broadcast messages as written in 7.1.3.1. Broadcast message sequence. In other words, there is ... Show Details
- No：3233
- Updated Date：2017/05/22 14:29
- Modified on：2019/06/24 11:13
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[J-GATE]M_PRE_CLOSE order of next day in advance
Please input follow values for each items when you would like to place order, which is effective at the morning pre-close of the next day(day t+1), in advanc... Show Details
- No：2963
- Updated Date：2017/02/14 12:35
- Modified on：2019/06/24 11:05
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Are there any documents (Specifications, Requirements, guidelines, etc.) that describe the precau...
There are descriptions on "System Interface Requirements for arrowhead" - 4.5. Notes on Test Issues.(Excerpt below)The main purpose of Test Issues is provide... Show Details
- No：7661
- Updated Date：2019/10/07 09:00
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[J-GATE]What is combination series?
Combination series is the series which is used for strategy trades. There are two types for combination series. One is Standard Combination (SCO) which comp... Show Details
- No：7195
- Updated Date：2019/07/26 09:47
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When is each clearing system online (available)?
The online (available) hours of each clearing system are as follows. [SSO] From Monday 4:30am to Saturday 6:00am (except holidays) [Cash Products Clea... Show Details
- No：6482
- Updated Date：2020/06/01 09:00