JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

1-10 of Total 114

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  • TMI

    Abbreviation of Tokyo Market Information.------------------------------------JPX Market Innovation & Research, Inc.(JPXI) provides various kinds of reference... Show Details

    • No：14218
    • Updated Date：2022/08/08 09:00

  • FLEX Light

    A system that can be connected via a Tokyo Stock Exchange SP line and handles the following data. - Stocks and CBs: Real-time data - Stocks and CBs: Ba... Show Details

    • No：1259
    • Updated Date：2015/05/29 15:14

  • Penalty Fee

    The minimum usage period of an arrownet line is one year. The fee will be charged if the user cancels the line within one year of line construction. The amou... Show Details

    • No：1275
    • Updated Date：2015/05/29 15:14

  • Co-Location Dedicated External Connection Line

    Synonym, Abbreviation: Co-Lo Dedicated Line (OB), CEDL------------------------------------Dedicated ether line service used by external connection lines of J... Show Details

    • No：1474
    • Updated Date：2022/04/01 09:00

  • arrownet Basic Fee

    Part of arrownet monthly fees. This is the cost for a physical line that varies depending on the selected carrier, type of service, and bandwidth.The estimat... Show Details

    • No：1252
    • Updated Date：2015/05/29 15:14

  • Network Reachability Test with arrownet

    A test to check, when constructing a new line, that there is no issue in the line itself or the line settings. This test involves checks on whether communica... Show Details

    • No：1277
    • Updated Date：2020/03/16 09:00

  • User Connection Line

    A line that connects between an AP and a user site. Dedicated Ether lines and Widearea Ethernet lines are available. Show Details

    • No：1306
    • Updated Date：2015/05/29 15:14

  • OTC Clearing

    A business system that can be connected by JPX SP line and handles the following data.Over-the-counter trading 　IRS　CDS Show Details

    • No：1459
    • Updated Date：2016/08/05 16:01

  • Network termination unit

    Synonym, Abbreviation: DSU(Digital Service Unit), ONU(Optical Network Unit), MC(Media Converter)------------------------------------A device that is locate... Show Details

    • No：1462
    • Updated Date：2015/06/22 09:00

  • Mass Quote

    It means that Market Makers show buy quotes and sell quotes. Show Details

    • No：4369
    • Updated Date：2018/03/26 09:00

1-10 of Total 114

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