JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Glossary ]

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  • Penalty Fee

    The minimum usage period of an arrownet line is one year. The fee will be charged if the user cancels the line within one year of line construction. The amou... Show Details

    • No:1275
    • Updated Date:2015/05/29 15:14
  • Network Reachability Test with arrownet

    A test to check, when constructing a new line, that there is no issue in the line itself or the line settings. This test involves checks on whether communica... Show Details

    • No:1277
    • Updated Date:2020/03/16 09:00
  • Carrier Line ID

    An ID by which a carrier manages a line that it provides to a user. The ID may change if the line is changed due to change to a higher speed line, change in ... Show Details

    • No:1278
    • Updated Date:2015/05/29 15:14
  • Service Provider

    Synonym, Abbreviation: SP------------------------------------Institutions such as exchanges which connect with arrownet and provide their services.As of Dece... Show Details

    • No:1280
    • Updated Date:2019/12/16 09:00
  • Participants terminal

    A terminal used by a trading participant. Currently, only software for the clearing system is provided. In the past, exchanges provided terminals for equitie... Show Details

    • No:1281
    • Updated Date:2015/05/29 15:14
  • Measurement subject line

    An internal connection line designated to be subject to measurement based on the application for the latency measurement environment provision service. Show Details

    • No:1284
    • Updated Date:2015/05/29 15:14
  • Counterpart Line ID

    An arrownet line ID for the redundant line in cases of redundant composition for arrownet lines. Show Details

    • No:1285
    • Updated Date:2015/05/29 15:14
  • Type A

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of all systems. (General Trading) Show Details

    • No:1286
    • Updated Date:2019/12/16 09:00
  • Type C

    An arrownet use classification (Usage Type). In JPX connection services, this type will allow use of Clearing, Target, Compliance WAN, TDnet, and TMI. (Clea... Show Details

    • No:1287
    • Updated Date:2019/12/16 09:00
  • Type D

    An arrownet use classification (Usage Type). In JPX connection services, this type will allow use of Derivative Trading system (J-GATE/ITCH/Clearing/Target/... Show Details

    • No:1288
    • Updated Date:2019/12/16 09:00

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