JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

FAQ within [ Glossary ]

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  • Network Reachability Test with SP

    A test to check that there is no issue in the settings to connect to SPs (service providers). Routing table checks and quality checks using PING are conducte... Show Details

    • No:1272
    • Updated Date:2020/03/16 09:00
  • TDnet

    Synonym, Abbreviation: Timely Disclosure network------------------------------------It is a service that gathers timely disclosure releases of all listed com... Show Details

    • No:1274
    • Updated Date:2019/11/11 09:00
  • Type F

    An arrownet use classification (Usage Type).In TFX connection services, this type will allow trading of Interest Rate Futures Trading systems and Margin Trad... Show Details

    • No:1290
    • Updated Date:2019/12/16 09:00
  • Type FH

    An arrownet use classification (Usage Type).In TFX connection services, this type will allow trading of either Interest Rate Futures Trading systems or Margi... Show Details

    • No:1291
    • Updated Date:2019/12/16 09:00
  • Type I

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of Market Information (FLEX/ITCH/Target/Compliance WAN/TDnet... Show Details

    • No:1293
    • Updated Date:2019/12/16 09:00
  • Patch panel

    A panel used when connecting N/W cables to Co-location racks. In the JPX Co-location service, both LC connectors (fiber-optic cables) and RJ-45 connectors (m... Show Details

    • No:1297
    • Updated Date:2015/05/29 15:14
  • arrowface

    Web-based system where users and JPX Service Desk (SD) exchange information of arrownet applications and configuration aiming for work efficiency and unified... Show Details

    • No:1448
    • Updated Date:2015/06/22 09:00
  • Network termination unit

    Synonym, Abbreviation: DSU(Digital Service Unit), ONU(Optical Network Unit), MC(Media Converter)------------------------------------A device that is locate... Show Details

    • No:1462
    • Updated Date:2015/06/22 09:00
  • Co-Location Service Support Provider

    Synonym, Abbreviation: CSP, Co-Lo Support------------------------------------A vendor who owns racks in the Co-Location area and provides their services.The ... Show Details

    • No:1473
    • Updated Date:2019/11/11 09:00
  • FLEX Standard (WB)

    This service distributes market price information and FLEX Standard for broadband circuits (1G or wider).FLEX Standard disseminates the followings.Stock/CB R... Show Details

    • No:6194
    • Updated Date:2019/09/24 09:00

11-20 of Total 114