JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

31-40 of Total 114

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  • Type I

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of Market Information (FLEX/ITCH/Target/Compliance WAN/TDnet... Show Details

    • No：1293
    • Updated Date：2019/12/16 09:00

  • Patch panel

    A panel used when connecting N/W cables to Co-location racks. In the JPX Co-location service, both LC connectors (fiber-optic cables) and RJ-45 connectors (m... Show Details

    • No：1297
    • Updated Date：2015/05/29 15:14

  • Deposit

    Where JPXI concludes an agreement regarding arrownet or the Co-Location service with the user, if the user does not satisfy certain conditions, the user is r... Show Details

    • No：1300
    • Updated Date：2022/04/01 09:00

  • OTC Clearing

    A business system that can be connected by JPX SP line and handles the following data.Over-the-counter trading 　IRS　CDS Show Details

    • No：1459
    • Updated Date：2016/08/05 16:01

  • System Documents Site

    System Documents Site is a website which JPX publishes guideline for business systems, network and test schedule. Show Details

    • No：3048
    • Updated Date：2017/03/13 09:00

  • Hard-limit

    To prevent miss-order, by giving maximum limit for order prices and quantity to users, the reference value established to not accept order over than the maxi... Show Details

    • No：3602
    • Updated Date：2021/07/19 09:00

  • ITCH

    The J-GATE system uses the ITCH protocol to provide high-frequency market information. ITCH disseminates data on all orders and trades that are published on ... Show Details

    • No：6944
    • Updated Date：2019/07/22 09:00

  • COD

    The Cancel on Disconnect is a function that automatically cancels all existing valid orders (*2) entered as New Orders from a Virtual Server (Order/Notice), ... Show Details

    • No：7687
    • Updated Date：2019/10/15 09:00

  • TCP Backup Address

    TCP addresses for retransmission request of FLEX (Market Information System). In the case of current FLEX, the TCP Backup Addresses are assigned from within ... Show Details

    • No：1273
    • Updated Date：2015/05/29 15:14

  • Network Reachability Test with arrownet

    A test to check, when constructing a new line, that there is no issue in the line itself or the line settings. This test involves checks on whether communica... Show Details

    • No：1277
    • Updated Date：2020/03/16 09:00

31-40 of Total 114

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