JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

51-60 of Total 114

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  • Multicast

    A one-to-many communication method where data is transmitted simultaneously to multiple parties. Transmission is conducted without checking whether it is act... Show Details

    • No：1301
    • Updated Date：2015/05/29 15:14

  • User Router WAN

    The WAN side of arrownet CE routers. Show Details

    • No：1313
    • Updated Date：2015/05/29 15:14

  • RP

    Abbreviation of Rendezvous Point.A router that is equipped in arrownet as a center of multicast routing with PIM-SM. Users are required NOT to set their rout... Show Details

    • No：1452
    • Updated Date：2022/04/01 09:00

  • Line disturbance

    An incident that arrownet lines become unavailable for some reasons such as communication outage, causing access error to business systems. Show Details

    • No：1463
    • Updated Date：2015/06/22 09:00

  • Monthly Fee

    Synonym, Abbreviation: Running Cost------------------------------------Such as arrownet v2 Basic Fee, arrownet Usage Fee and Bandwidth Control Fee.Every mont... Show Details

    • No：1469
    • Updated Date：2022/04/01 09:00

  • Construction Fee

    Synonym, Abbreviation: Initial Fee------------------------------------Applies to Initial Installation Fee.This is the cost that occurs just one time in the f... Show Details

    • No：1470
    • Updated Date：2015/06/22 09:00

  • ITCH

    The J-GATE system uses the ITCH protocol to provide high-frequency market information. ITCH disseminates data on all orders and trades that are published on ... Show Details

    • No：6944
    • Updated Date：2019/07/22 09:00

  • JPX Co-Location Service

    A service to lease racks or space at JPX sites (Primary), which provides network connections to the JPX systems and external environments with electricity an... Show Details

    • No：1264
    • Updated Date：2022/11/21 09:00

  • Counterpart Line ID

    An arrownet line ID for the redundant line in cases of redundant composition for arrownet lines. Show Details

    • No：1285
    • Updated Date：2015/05/29 15:14

  • Type A

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of all systems. (General Trading) Show Details

    • No：1286
    • Updated Date：2019/12/16 09:00

51-60 of Total 114

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