JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Glossary ]

81-90 of Total 119

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  • Hard-limit

    To prevent miss-order, by giving maximum limit for order prices and quantity to users, the reference value established to not accept order over than the maxi... Show Details

    • No:3602
    • Updated Date:2017/10/02 09:00
  • Mass Quote

    It means that Market Makers show buy quotes and sell quotes. Show Details

    • No:4369
    • Updated Date:2018/03/26 09:00
  • ITCH

    The J-GATE system uses the ITCH protocol to provide high-frequency market information. ITCH disseminates data on all orders and trades that are published on ... Show Details

    • No:6944
    • Updated Date:2019/07/22 09:00
  • TAP

    TAP is the independence process used to make several logical connections to J-GATE's Network Gateway (NG). Each Client's system will make connection via arro... Show Details

    • No:6945
    • Updated Date:2019/07/22 09:00
  • NCP

    Abbreviation of Non Cancel Period.It is the time period when Order Correction/Cancelation are not accepted in principle in order to prevent excessive price f... Show Details

    • No:7685
    • Updated Date:2019/10/15 09:00
  • COD

    The Cancel on Disconnect is a function that automatically cancels all existing valid orders (*2) entered as New Orders from a Virtual Server (Order/Notice), ... Show Details

    • No:7687
    • Updated Date:2019/10/15 09:00
  • arrownet Usage Fee

    Part of arrownet monthly fees. This is the cost for a SP line that varies depending on the selected physical bandwidth, type of use, and environments (for on... Show Details

    • No:1253
    • Updated Date:2015/05/29 15:14
  • Type FH

    An arrownet use classification (Usage Type).In TFX connection services, this type will allow trading of either Interest Rate Futures Trading systems or Margi... Show Details

    • No:1291
    • Updated Date:2019/12/16 09:00
  • Inter-User Connection

    A line that connects between racks of different users in the Co-Location area. These lines may also be between different areas, such as between the JPX Co-Lo... Show Details

    • No:1305
    • Updated Date:2015/05/29 15:14
  • Single Composition

    A composition comprised of a single line connecting to an access point. As the user router and line are a single composition, in the event of system failure,... Show Details

    • No:1309
    • Updated Date:2015/05/29 15:14

81-90 of Total 119