JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ C ]

1-10 of Total 13

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  • CE Router

    A router or L3 switch of the user installed at the user site or the JPX Co-Location/the Kansai Proximity area.CE routers installed at the user site are used ... Show Details

    • No：1255
    • Updated Date：2022/11/21 09:00

  • Construction division

    A division to designate the point up to which the carrier conducts work when constructing a line in a building. Show Details

    • No：1279
    • Updated Date：2015/05/29 15:14

  • Connection service

    The connecting services provided by arrownet system are, Widearea Ethernet, Dedicated Ether Line (Center Aggregation), Dedicated Ether Line (P to P), Cross-C... Show Details

    • No：3598
    • Updated Date：2017/10/02 09:00

  • Carrier Line ID

    An ID by which a carrier manages a line that it provides to a user. The ID may change if the line is changed due to change to a higher speed line, change in ... Show Details

    • No：1278
    • Updated Date：2015/05/29 15:14

  • Carrier

    Synonym, Abbreviation: Line provider------------------------------------An institution that provides physical lines to connect arrownet.Six carriers NTT Comm... Show Details

    • No：1465
    • Updated Date：2017/03/13 09:00

  • Counterpart Line ID

    An arrownet line ID for the redundant line in cases of redundant composition for arrownet lines. Show Details

    • No：1285
    • Updated Date：2015/05/29 15:14

  • Construction Fee

    Synonym, Abbreviation: Initial Fee------------------------------------Applies to Initial Installation Fee.This is the cost that occurs just one time in the f... Show Details

    • No：1470
    • Updated Date：2015/06/22 09:00

  • Carrier Free Line

    A line of user's own preparing from the Kansai Proximity rack. Users can choose any carrier as well as the arrownet-designated five carriers. Show Details

    • No：1466
    • Updated Date：2022/11/21 09:00

  • COD

    The Cancel on Disconnect is a function that automatically cancels all existing valid orders (*2) entered as New Orders from a Virtual Server (Order/Notice), ... Show Details

    • No：7687
    • Updated Date：2019/10/15 09:00

  • Compliance WAN

    A business system that can be connected through JPX SP line, by which information of illegal operation, such as insider trading, in the cash market is availa... Show Details

    • No：1475
    • Updated Date：2016/08/05 16:01

1-10 of Total 13

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