JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ T ]

1-10 of Total 18

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  • TMI

    Abbreviation of Tokyo Market Information.------------------------------------JPX Market Innovation & Research, Inc.(JPXI) provides various kinds of reference... Show Details

    • No：14218
    • Updated Date：2022/08/08 09:00

  • Type E

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of Spot Trading (arrowhead/ToSTNeT/FLEX/Clearing/Target/Comp... Show Details

    • No：1289
    • Updated Date：2019/12/16 09:00

  • TradeGuard

    JPX implemented TradeGuard on July 2016 with the start of J-GATE and offered order/risk management functions to our Trading Participants.TradeGuard has the f... Show Details

    • No：3341
    • Updated Date：2019/11/25 09:00

  • TCP Backup Address

    TCP addresses for retransmission request of FLEX (Market Information System). In the case of current FLEX, the TCP Backup Addresses are assigned from within ... Show Details

    • No：1273
    • Updated Date：2015/05/29 15:14

  • TDnet

    Synonym, Abbreviation: Timely Disclosure network------------------------------------It is a service that gathers timely disclosure releases of all listed com... Show Details

    • No：1274
    • Updated Date：2019/11/11 09:00

  • Type D

    An arrownet use classification (Usage Type). In JPX connection services, this type will allow use of Derivative Trading system (J-GATE/ITCH/Clearing/Target/... Show Details

    • No：1288
    • Updated Date：2019/12/16 09:00

  • Type FH

    An arrownet use classification (Usage Type).In TFX connection services, this type will allow trading of either Interest Rate Futures Trading systems or Margi... Show Details

    • No：1291
    • Updated Date：2019/12/16 09:00

  • Type H

    An arrownet use classification (Usage Type).In JASDEC connection services, this type will allow use of Transfer and Settlement (File Transmission, JEXGW, Int... Show Details

    • No：1292
    • Updated Date：2019/12/16 09:00

  • TAP

    TAP is the independence process used to make several logical connections to J-GATE's Network Gateway (NG). Each Client's system will make connection via arro... Show Details

    • No：6945
    • Updated Date：2019/07/22 09:00

  • Type F

    An arrownet use classification (Usage Type).In TFX connection services, this type will allow trading of Interest Rate Futures Trading systems and Margin Trad... Show Details

    • No：1290
    • Updated Date：2019/12/16 09:00

1-10 of Total 18

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