Tokyo Commodity Exchange | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

Font Size
S
M
L

Application & System Support > Application FAQ > Service Provider > Tokyo Commodity Exchange

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

Sign In

Info&News

2020/01/06 09:00 The new FAQ has b...
2020/01/06 09:00 The new FAQ has b...

Keyword Search

You can search by keyword or text, within 200 characters.

Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Tokyo Commodity Exchange ]

1-10 of Total 11

≪ 1 / 2page ≫

To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...

[JPX/TOCOM]In order to reduce the risks of AP failure, redundant configuration connecting to both AP1 (or AP3) and AP2 is recommended.Multicast transmission ... Show Details
- No：140
- Updated Date：2019/07/22 09:00
Is the 3-line redundant configuration supported by JASDEC, TFX and TOCOM?

No, it is not supported.Please refer to "arrownet version2.0 Guideline for Network Connection" for configuration method.The guidelines are available on Syste... Show Details
- No：966
- Updated Date：2019/06/17 09:00
Does user need to submit applications for JASDEC, TFX, and TOCOM through arrowface?

Yes.It is scheduled to be in as you're willing procedures as part of the arrownet application. Show Details
- No：1037
- Updated Date：2019/02/28 09:00
Is the documents distributed at the explanatory meeting available in English?

It is available at TOCOM Information Web site : http://www.tocom.jp/. Issuing the English version may be delayed. Show Details
- No：1596
- Updated Date：2015/12/28 09:00
Is it required to submit application for disclosure of Manual/API Kit to third party to disclose ...

Yes, it is necessary.When disclosing API Kit to third party, it is necessary to make and submit a list of all the related companies as "An application concer... Show Details
- No：1597
- Updated Date：2019/06/03 09:00
Who should be the resposible person for "A Memorandum Regarding the Loan of Connectivity Specific...

It should be a person represents company. Show Details
- No：1599
- Updated Date：2019/02/28 09:00
An User-ID could share to have an access with both JPX(OSE) and TOCOM?

It requires to have a Login ID for each systems of JPX(OSE) and TOCOM. Show Details
- No：1601
- Updated Date：2019/02/28 09:00
Is it possible to share an arrownet line of ISV with different trading users?

Yes, it is possible. Show Details
- No：1602
- Updated Date：2019/02/28 09:00
About a network device connecting to arrownet.

There is no specific device.Which network devices to use is totally up to users. Show Details
- No：1603
- Updated Date：2015/12/28 09:00
What is the difference between Market Information and HF Trading user?

[Market Information User] As of existing TOCOM system, Market Information user receives market data through API and is able to receive 10 prices depth info ... Show Details
- No：1604
- Updated Date：2015/12/28 09:00

1-10 of Total 11

≪ 1 2 ≫

To Top of Page

OKWAVE logo