Tokyo Commodity Exchange | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > Application FAQ > Service Provider > Tokyo Commodity Exchange

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Tokyo Commodity Exchange ]

1-10 of Total 10

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Is the 3-line redundant configuration supported by JASDEC, TFX and TOCOM?

No, it is not supported.Please refer to "arrownet version2.0 Guideline for Network Connection" for configuration method.The guidelines are available on Syste... Show Details
- No：966
- Updated Date：2019/06/17 09:00
Does user need to submit applications for JASDEC, TFX, and TOCOM through arrowface?

Yes.It is scheduled to be in as you're willing procedures as part of the arrownet application. Show Details
- No：1037
- Updated Date：2019/02/28 09:00
Is it necessary to apply for the disclosure of J-GATE (OSE/TOCOM) API Kit and specifications/manual?

You must apply the confirmation form.Application procedure will be as follows.1. Submit "Application Form for API Kit" to OSE IT Development Department.(*1)2... Show Details
- No：1553
- Updated Date：2019/10/15 09:00
Is it required to submit application for disclosure of Manual/API Kit to third party to disclose ...

Yes, it is necessary.When disclosing API Kit to third party, it is necessary to make and submit a list of all the related companies as "An application concer... Show Details
- No：1597
- Updated Date：2019/06/03 09:00
Who should be the resposible person for "A Memorandum Regarding the Loan of Connectivity Specific...

It should be a person represents company. Show Details
- No：1599
- Updated Date：2019/02/28 09:00
Is it possible to share an arrownet line of ISV with different trading users?

Yes, it is possible. Show Details
- No：1602
- Updated Date：2019/02/28 09:00
About a network device connecting to arrownet.

There is no specific device.Which network devices to use is totally up to users. Show Details
- No：1603
- Updated Date：2015/12/28 09:00
What is the difference between Market Information and HF Trading user?

[Market Information User] As of existing TOCOM system, Market Information user receives market data through API and is able to receive 10 prices depth info ... Show Details
- No：1604
- Updated Date：2015/12/28 09:00
To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...

[JPX/TOCOM]In order to reduce the risks of AP failure, redundant configuration connecting to both AP1 (or AP3) and AP2 is recommended.Multicast transmission ... Show Details
- No：140
- Updated Date：2019/07/22 09:00
An User-ID could share to have an access with both JPX(OSE) and TOCOM?

It requires to have a Login ID for each systems of JPX(OSE) and TOCOM. Show Details
- No：1601
- Updated Date：2019/02/28 09:00

1-10 of Total 10

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