J-GATE

JPX Service Desk
Application FAQ / System Support FAQ

Font Size
S
M
L

Application & System Support > System Support FAQ > J-GATE

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

Sign In

Info&News

2021/05/06 09:00 The new FAQ has b...

Keyword Search

You can search by keyword or text, within 200 characters.

Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

Frequently Referenced FAQ

Latest FAQ

FAQ within [ J-GATE ]

291-300 of Total 359

≪ 30 / 36page ≫

[J-GATE]Can Admin Sub-participants obtain member numbers(DQ6)?

Admin Sub-participants cannot obtain member numbers(DQ6). It is necessary to ask a Sub-participant to obtain it by DQ6. The above is described in "5.5.2 Su... Show Details
- No：9624
- Updated Date：2020/10/12 10:29
[J-GATE]Could it happen that TradeGuard is logged out automatically ?

TradeGuard will not be logged out even if you do not operate for a long time except the case that the connection became offline. Show Details
- No：9625
- Updated Date：2020/10/12 10:29
[J-GATE]About the Dark Pool flag for J-NET trading, will the order be accepted if a value which i...

Regardless input or non-input of value in the field, which is not described in the J-GATE Connectivity Manual, the order will be accepted. You are, however,... Show Details
- No：9626
- Updated Date：2020/10/12 10:29
- Modified on：2020/12/07 07:36
[J-GATE]Are there any systems to receive BO5 data etc. in a batch by means of other than API such...

No function to acquire BO5 transaction data by other means is provided. In terms of providing order information, JPX is providing "Alternative Data Service"... Show Details
- No：9627
- Updated Date：2020/10/12 10:29
- Modified on：2020/12/07 07:37
[J-GATE]What is IP address and Port number of J-GATE Login ID?

Those information is notified per user.Please confirm them with User ID Application (setting information) on arrowface. Show Details
- No：9880
- Updated Date：2020/11/27 10:16
[J-GATE]Is there a list introducing system vendors (ISV) for J-GATE ?

System Vendor (ISV) List is available on JPX webpage at https://www.jpx.co.jp/systems/derivatives-trading/03.html Show Details
- No：9882
- Updated Date：2020/11/27 10:16
[J-GATE]I want to know the maximum number in one order for J-NET?

Please refer to the List of Hard Block in the "8.3.1.Order Receipt Restriction (Hard Block)" of the J-GATE Connectivity Manual. Show Details
- No：9994
- Updated Date：2020/12/25 15:07
[J-GATE]When is the Go-Live date of J-GATE3.0?

It is scheduled on Sep.21st.,2021(Tue). Show Details
- No：10097
- Updated Date：2021/01/29 14:48
[J-GATE]What is the difference between Trading User and High-Frequency Trading User?

Here is the explanation of difference between Trading User and High-Frequency Trading User. Trading User High-Frequency Trading Us... Show Details
- No：10456
- Updated Date：2021/02/26 11:20
[J-GATE3.0]What is the required line for using TradeGuard?

Please use arrownet v2 lines. You cannot connect with internet. Show Details
- No：10566
- Updated Date：2021/03/11 17:00

291-300 of Total 359

≪ 1 2 … 26 27 28 29 30 31 32 33 34 35 36 ≫

To Top of Page

OKWAVE logo