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Application & System Support
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(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE ]
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[J-GATE] What is the contact details (including holiday test) of Service Desk for OSE and TOCOM?
Please refer to the following: [OSE Trading Rules] Osaka Exchange, Inc., Market Planning TEL: 050-3377-8636 E-mail:osaka.kikaku3@jpx.co.jp [J-G... Show Details
- No：1799
- Updated Date：2016/03/18 18:22
- Modified on：2020/05/29 15:29
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[J-GATE]With regard to Self Trade Prevention "STP", is there any contract (service contract) for ...
There is no such contract for the use of STP function. STP function becomes available by applying through arrowface. Usage of STP is optional for trading p... Show Details
- No：5893
- Updated Date：2018/12/20 11:16
- Modified on：2019/06/24 15:42
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[J-GATE]Please explain the notation of combination series in TradeGuard GUI (for example:"<CmbCls...
1. Notation inside of "< >" Types of combination series provided by OSE. <CmbCls SPR> : SCO(Standard Combination) Series <CmbCls TMC&g... Show Details
- No：5938
- Updated Date：2019/01/15 09:49
- Modified on：2019/06/24 15:46
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[J-GATE]What is the supported version of Linux in J-GATE? Is J-GATE planning to upgrade the suppo...
Linux ver.6.x is supoorted. At present, we are not planning to support Red Hat Enterprise Linux ver.7. J-GATE system support for Red Hat Enterprise Linux v... Show Details
- No：5989
- Updated Date：2019/01/25 16:37
- Modified on：2019/06/24 15:48
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[J-GATE]Please let us know how to check the priority of order
You can check the priority of order by "Order Book Position" on ITCHI's A tag. Show Details
- No：6263
- Updated Date：2019/03/19 13:38
- Modified on：2019/06/25 11:06
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[J-GATE]Does J-GATE have a function of dropcopy?
Yes, J-GATE has a function of dropcopy. It is distributed to Admin user and each user in the same sub participant. Show Details
- No：7886
- Updated Date：2019/11/21 08:57
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[J-GATE]Is it possible to set the limit in TradeGuard per user?
Although there is no such function directly in TradeGuard, it is possible to set the limit in TradeGuard per user by creating one PTLG for one user. 1.Creat... Show Details
- No：7892
- Updated Date：2019/11/21 08:57
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[J-GATE]Although Order rate limit is set in TradeGuard, Order exceeding this limit was not contro...
The excess of order rate limit in TradeGuard is judged with the execution information from the matching engine and the timer held by TradeGuard itself. Ther... Show Details
- No：7903
- Updated Date：2019/11/25 08:07
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[J-GATE]Please tell me how to make all TOCOM transferred products non-tradable in TradeGuard?
The way to change the Tradable products in PTLG(risk management group) in TradeGuard is as follows: 1.Add the following Instrument Class ・60FUNK225（Nikkei2... Show Details
- No：9576
- Updated Date：2020/09/23 09:53
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[J-GATE]What is the version of Red Hat for J-GATE3.0 ?
It is Red Hat Enterprise Linux ver.7.x(releases 7.2 or higher) with the included GCC compiler for J-GATE3.0. Show Details
- No：9728
- Updated Date：2020/10/30 13:20