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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE ]
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[J-GATE]Is there a list introducing system vendors (ISV) for J-GATE ?
System Vendor (ISV) List is available on JPX webpage at https://www.jpx.co.jp/systems/derivatives-trading/03.html Show Details
- No：9882
- Updated Date：2020/11/27 10:16
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[J-GATE] What is the contact details (including holiday test) of Service Desk for OSE and TOCOM?
Please refer to the following: [OSE Trading Rules] Osaka Exchange, Inc., Market Planning TEL: 050-3377-8636 E-mail:osaka.kikaku3@jpx.co.jp [J-G... Show Details
- No：1799
- Updated Date：2016/03/18 18:22
- Modified on：2020/05/29 15:29
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[J-GATE]Are there any systems to receive BO5 data etc. in a batch by means of other than API such...
No function to acquire BO5 transaction data by other means is provided. In terms of providing order information, JPX is providing "Alternative Data Service"... Show Details
- No：9627
- Updated Date：2020/10/12 10:29
- Modified on：2020/12/07 07:37
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[J-GATE]When is the Go-Live date of J-GATE3.0?
It is scheduled on Sep.21st.,2021(Tue). Show Details
- No：10097
- Updated Date：2021/01/29 14:48
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As long as you do not use MO93 (Mass Quotes), you do not need to have Admin MM User. MM User (not Admin MM User) is able to use MO93 (Mass Quotes). Show Details
- No：4660
- Updated Date：2018/05/17 15:35
- Modified on：2019/06/24 14:10
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[J-GATE]J-GATE supports ITCH. How about OUCH?
J-GATE does not support OUCH. Show Details
- No：6237
- Updated Date：2019/03/14 16:09
- Modified on：2019/06/25 10:52
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[J-GATE]By when should we request for rush test in the Test environment?
You are requested to send your request to JPX Servicedesk (J-GATE) by one month prior to the test. This applies to the Holiday Production environment, too. ... Show Details
- No：7960
- Updated Date：2019/12/03 15:36
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[J-GATE]For the partition discount, is the discount still applicable if not using partition 3 and...
The discount is applicable. In the case of a trading User, when only partition 3, or only parition 4 is not used, it will be 500 JPY discount from the m... Show Details
- No：1785
- Updated Date：2016/03/18 16:52
- Modified on：2019/06/24 10:33
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[J-GATE]What is the URL of TradeGuard?
The connection destination is different between the production environment and the weekday test environment. 【Production environment】 The destination U... Show Details
- No：4639
- Updated Date：2018/05/17 08:09
- Modified on：2019/06/24 14:10
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[J-GATE]With regard to Self Trade Prevention "STP", is there any contract (service contract) for ...
There is no such contract for the use of STP function. STP function becomes available by applying through arrowface. Usage of STP is optional for trading p... Show Details
- No：5893
- Updated Date：2018/12/20 11:16
- Modified on：2019/06/24 15:42