JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Miscellaneous ]

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  • [J-GATE]How to calculate contract month

    Basically, it can be calculated from the "9-digit code" which is defined by the Security Identification Code Committee(SICC). Please see <http://www.jp... Show Details

    • No:1967
    • Updated Date:2016/08/25 18:55
    • Modified on:2019/06/24 10:41
  • [J-GATE]How to initialize password of user ID?

    Please visit System Documents Site and follow the steps mentioned below to download the application form, fill in the form with required information, and s... Show Details

    • No:1758
    • Updated Date:2016/03/18 17:42
    • Modified on:2020/05/29 15:24
  • [J-GATE]How can we retrieve position account reports?

    This will be provided using the TSE's TMI mechanism with the account report query (LQ3) being discarded. Keep in mind that retrieval of account reports can o... Show Details

    • No:1756
    • Updated Date:2016/03/18 17:34
    • Modified on:2019/06/21 13:51

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