JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Miscellaneous ]

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  • [J-GATE]What is the measure to BCP?

    Please refer to J-GATE Connectivity Manual "3.6 About Disaster Recovery" and J-GATE ITCH Connectivity Manual "5 During disaster recovery". Show Details

    • No:6048
    • Updated Date:2019/02/05 08:16
    • Modified on:2019/06/24 15:51
  • [J-GATE]Short-term Interest Rate Value

    It is available from the below URL. Please refer this when you would like to check the value. http://www.jpx.co.jp/english/markets/derivatives/jnet-deriva... Show Details

    • No:3237
    • Updated Date:2017/05/22 14:38
    • Modified on:2019/06/24 11:18

  • [J-GATE]Unable to make TMC

    Please check if the error code is as below and contact to JPX Service Desk (User Service Desk). State :txstat HeaderFile Define :CDB_TO... Show Details

    • No:2825
    • Updated Date:2016/10/26 08:34
    • Modified on:2019/06/24 10:45

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