Migration | JPX Service Desk FAQ

JPX Service Desk
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JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Migration ]

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[J-GATE]Are the values, which are set to date_last_trading_s , date_first_trading_s and Expiratio...

It is planned at this point in time to set such values as same as before TOCOM Product Transfer. Show Details
- No：8305
- Updated Date：2020/02/18 14:17
[J-GATE]With regard to system action on TOCOM products migration, which action should be taken by...

Those who are OSE participants currently and do not trade products to be migrated are not required to submit checklist. <Participation in tests> ... Show Details
- No：7975
- Updated Date：2019/12/06 11:31
- Modified on：2019/12/12 15:42
[J-GATE]About adding the contract months of Nikkei 225 Futures etc.

Trading series will be added on July 17, 2018 (Tuesday) due to the partial revisions to derivatives trading rules, including adding the contract months of... Show Details
- No：4489
- Updated Date：2018/04/08 08:54
- Modified on：2019/06/24 14:05
[J-GATE]What will happen, if a value for Algorithm Flag is entered before registration to JFSA?

The order is not rejected but person/organization who conducts High Speed Trading (=HST) is requested not to enter any value ("space" in 31st byte of "exchan... Show Details
- No：4285
- Updated Date：2018/03/13 10:32
- Modified on：2019/06/27 14:26
[J-GATE]With regard to TOCOM Product Transfer, what value is to be set to date_last_trading_s and...

It is planned at this moment to set the values as below: -The last trading date(date_last_trading_s): 20791227 -The first application day(date_first_trading... Show Details
- No：8306
- Updated Date：2020/02/18 14:16

1-5 of Total 5

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