Contact to a help desk | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > System Support FAQ > J-GATE > Contact to a help desk

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Contact to a help desk ]

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[J-GATE] What is the contact details (including holiday test) of Service Desk for OSE and TOCOM?

Please refer to the following: [OSE Trading Rules] Osaka Exchange, Inc., Market Planning TEL: 050-3377-8636 E-mail:osaka.kikaku3@jpx.co.jp [J-G... Show Details
- No：1799
- Updated Date：2016/03/18 18:22
- Modified on：2020/05/29 15:29
[J-GATE]How to get the documents/specification of OSE and TOCOM

Please refer to the websites below. <OSE> Target(JPX Site) <TOCOM> TOCOM tarding system information site（http://www.tocom.jp/） Show Details
- No：1800
- Updated Date：2016/03/18 18:23
- Modified on：2019/08/22 16:22
[J-GATE]What kind of information do we need to provide JPX when we request JPX for investigation?

Please inform JPX of the situation with the folowwing information : - Log-In ID (10 digits) - Order number - Order date & time - Order series - Auctio... Show Details
- No：4991
- Updated Date：2018/07/19 07:36
- Modified on：2019/06/24 14:15
[J-GATE]Our e-mail to it-support@jpx.co.jp for inquiries returned.

As we informed on our e-mail answering inquiries, our department name and its e-mail address has been changed with effect from Jul.01, 2018. The notice r... Show Details
- No：4936
- Updated Date：2018/07/04 07:25
- Modified on：2019/06/24 14:14

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