- Application & System Support > Application FAQ > Application Procedure
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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Can we transfer market info. (FLEX) to Feed Handler in user's site through an external connection...
Yes, you can.Please equip a router or a L3 switch which can logically split the network traffic for connecting the internal lines in the Co-location rack. Show Details
- No：592
- Updated Date：2019/06/03 09:00
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There are 2 VLAN tags assigned for the arrownet v2 OB lines connecting between AP and user's site...
Yes, please set the same VLAN tag for each line at both ends. Show Details
- No：593
- Updated Date：2019/07/22 09:00
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Which application form should I submit if I want to remove Virtual Servers for ToSTNeT?
Please submit an Application for Removal of ToSTNeT Virtual Server from ToSTNeT Virtual Server List on arrowface.*Please refer to "arrowface Operation Manual... Show Details
- No：748
- Updated Date：2019/09/24 09:00
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Can we modify (AP change) from existing line with AP1 or AP2 to existing line with AP3?
No. Show Details
- No：772
- Updated Date：2019/10/15 09:00
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Is it possible to inherit IP address if we transfer from a line with AP1 or AP2 to a line with AP3?
It is possible. However, there are some conditions.For details, please download document from Target JPX site.<Steps of download the letter>1) Access T... Show Details
- No：773
- Updated Date：2019/02/28 09:00
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How to fill in following contents of arrowhead Virtual Server Configuration? Standby arrownet Lin...
Not necessary to fill them in if they are under Single Configuration. Show Details
- No：795
- Updated Date：2019/06/03 09:00
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How are IP addresses assigned to a new business system on an existing line with /28 subnet mask?
There is no change to the existing IP addresses assigned with /28 subnet mask.However, new address assignment rule is applied to a request of adding a new bu... Show Details
- No：1489
- Updated Date：2019/02/28 09:00
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How can I get application forms?
All application are available to submit on arrowface, application forms (Paper-based application forms) are not exist.If you have any questions how to use ar... Show Details
- No：1499
- Updated Date：2018/04/09 09:00
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Is it possible to participant in user connection test without arrownet network reachability test ...
No.arrownet network reachability test should be carried out before user connection test to secure the line quality. Show Details
- No：1503
- Updated Date：2019/02/28 09:00
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It has been announced that fixed IP addresses are assigned to each business system. Is it allowe...
Yes.It is possible that one business system occupy an entire User LAN (/24) addresses with your advance agreement of no changing in the business system. Show Details
- No：1504
- Updated Date：2019/06/03 09:00