- Application & System Support > Application FAQ > Application Procedure
Application & System Support
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(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
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(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Application Procedure
Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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Is it possible to participant in user connection test without arrownet network reachability test ...
No.arrownet network reachability test should be carried out before user connection test to secure the line quality. Show Details
- No：1503
- Updated Date：2019/02/28 09:00
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I would like to add user LAN address(/24) to arrownet v2 connection, but I can't find where to wr...
Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details
- No：5695
- Updated Date：2019/02/28 09:00
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Can we use arrownet-Global line service with AP3?
Yes, please refer to the JPX website about carriers offering arrownet-Global line service.URL: https://www.jpx.co.jp/english/systems/connectivity/03.html Show Details
- No：770
- Updated Date：2019/11/11 09:00
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Is it ppossible to share one 1G or lower bandwidth multicast line for receiving a data feed of bo...
Both FLEX and J-GATE(ITCH) are not avairable on 1G or lower multicast line.1G line for each or a 10G line is necessary to get both feeds.It is possible to ge... Show Details
- No：1614
- Updated Date：2019/06/03 09:00
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Is it possible to view other billing information such as invoice for Test Service or trading part...
No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00
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Is it possible to directly connect the adjacent Rack Cabinets of the same user at the Co-Location...
It is possible to connect adjacent Rack Cabinets through cable holes on the side of Rack Cabinets. Show Details
- No：5688
- Updated Date：2019/02/28 09:00
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To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...
[JPX/TOCOM]In order to reduce the risks of AP failure, redundant configuration connecting to both AP1 (or AP3) and AP2 is recommended.Multicast transmission ... Show Details
- No：140
- Updated Date：2019/07/22 09:00
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According to the launch of arrowface, what did change in application procedures?
According to the launch of arrowface, procedures has been changed as follows. - Applications related to arrownet and JPX Co-location are applied through a... Show Details
- No：1103
- Updated Date：2016/12/19 09:00
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What is the Target ID for invoices?
Target ID for reference is necessary for only seeing invoices of arrownet and JPX Co-location. It is different from the ID you already have to refer report a... Show Details
- No：2911
- Updated Date：2017/01/30 09:00
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We would like to submit Co-Location related applications (Inter-User Connection etc.), can we sub...
Below are the related applications (New, Change, Cancellation), which can be submitted from "Patch Panel List" on arrowface.-JPX Co-Location Internal Connect... Show Details
- No：3161
- Updated Date：2019/02/28 09:00