Application Procedure

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > Application FAQ > Application Procedure

Application & System Support

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JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Application Procedure ]

81-90 of Total 98

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Is there any requirement of minimum usage period for arrownet line? Is there a penalty fee?

The minimum usage period is one year.If cancelled before minimum usage period, the penalty fee will be imposed. Show Details
- No：5681
- Updated Date：2019/02/28 09:00
To use Clearing/Clearing(OTC) systems, is Business Communication Test required?

Not required for Clearing system. There is no Business Communication Test for Clearing(OTC) system. Show Details
- No：178
- Updated Date：2015/10/19 09:00
Is it able to use a line for exterenal connection line in AP3?

Unfortunately, TSE doesn't provide colo dedicated external line from AP3. Show Details
- No：763
- Updated Date：2015/12/07 09:00
We would like to submit Co-Location related applications (Inter-User Connection etc.), can we sub...

Below are the related applications (New, Change, Cancellation), which can be submitted from "Patch Panel List" on arrowface.-JPX Co-Location Internal Connect... Show Details
- No：3161
- Updated Date：2019/02/28 09:00
What is the application procedure when company name is changed, company merged, company split?

Please submit "Request for Change of Company Name" via the arrowface portal when the company name is changed or the company itself has been merged or divided... Show Details
- No：3364
- Updated Date：2019/02/28 09:00
Is Jumbo-Frame applicable to Internal Connection?

It is impossible to use Jumbo-Frame via Internal Connection.Jumbo-Frame can be used via External Connection. Show Details
- No：5711
- Updated Date：2019/02/28 09:00
How can we find Terms and Conditions for Use of Co-Location Service?

Terms and Conditions for Use of Co-Location Service can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https:... Show Details
- No：4365
- Updated Date：2018/04/09 09:00
How can we find Co-Location Service Guide?

Co-Location Service Guide can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faqsd.jpx.co.jp/category... Show Details
- No：4367
- Updated Date：2018/04/09 09:00
Can we use arrownet-Global line service with AP3?

Yes, please refer to the JPX website about carriers offering arrownet-Global line service.URL: https://www.jpx.co.jp/english/systems/connectivity/03.html Show Details
- No：770
- Updated Date：2019/11/11 09:00
Is it possible to view other billing information such as invoice for Test Service or trading part...

No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00

81-90 of Total 98

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