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TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
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TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet Configuration ]
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Please tell us about network latency of arrownet v2 (JPX production connection, Co-Location exter...
The following are the arrownet v2 network latency measurements results. AP1: Access Point 1, AP2: Access Point 2, PC: Primary Center ■JPX Production C... Show Details
- No：624
- Updated Date：2019/02/28 09:00
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Is it possible to request specific VLAN ID?
Users are not allowed to freely choose the number of User-unique VLAN IDs.Please set VLAN ID allotted for each service provider.VLAN IDs are listed in "arrow... Show Details
- No：160
- Updated Date：2017/01/16 09:00
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When sharing the same line for Unicast and Multicast transmission to JPX, is it possible to set b...
The bandwidth control on Multicast (for FLEX/ITCH system) is not available in production environment.In TEST environment, it is possible to set the bandwidth... Show Details
- No：158
- Updated Date：2019/02/28 09:00
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When any one line of a pair of redundant lines gets failed, is it possible to communicate with th...
Yes, under the redundant configuration, it is possible to communicate from either LAN segment. Show Details
- No：157
- Updated Date：2019/06/03 09:00
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The IP address range listed in the router configuration is too wide, so is blocking the unnecessa...
Please set them all up as listed in router configuration. Show Details
- No：154
- Updated Date：2019/02/28 09:00
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We want to know Overview of JPX Systems.
Please refer to JPX website which shows Overview of JPX Systems.URL:https://www.jpx.co.jp/english/systems/outline/index.html Show Details
- No：7578
- Updated Date：2019/09/30 09:00
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Is it necessary to pay Bandwidth Control Fee by a physical line?
A monthly fee that is charged for the use of Bandwidth Control. Monthly JPY 8,000 (excl. tax) is charged on each physical line, excluding JPX Co-Location / ... Show Details
- No：6871
- Updated Date：2019/07/01 09:00
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What is the difference between IP address identification and VPN Identification?
IP address identification polices both upstream and downstream, but VPN identification polices only upstream(Signal from users => SP) and it doesn't polic... Show Details
- No：5706
- Updated Date：2019/02/28 09:00
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We are running out of IP address which assigned for the business system in use. Can we connect fr...
Usually, each business system's host range is not useable for another business systems. The new user LAN address should be provided.Please create an applicat... Show Details
- No：5702
- Updated Date：2019/02/28 09:00
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Please tell us FLEX source IP or Rendezvous Point (RP).
Source IP and Rendezvous Point (RP) are written in "Common Config Sheet".It is displayed by clicking the button on the upper-right side of the "Router Config... Show Details
- No：5685
- Updated Date：2019/02/28 09:00