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TEL： +81-50-3819-1030
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Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet Configuration ]
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Is arrownet service available 24/7? Also, are devices & lines within the carrier network monitored?
Yes. arrownet provides the service 24 hours a day/7 days a week/365 days a year.All-year non-stop failure monitoring of arrownet, devices & lines within the ... Show Details
- No：137
- Updated Date：2019/02/28 09:00
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We want to know Overview of JPX Systems.
Please refer to JPX website which shows Overview of JPX Systems.URL:https://www.jpx.co.jp/english/systems/outline/index.html Show Details
- No：7578
- Updated Date：2019/09/30 09:00
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Do you have overseas APs of connection?
No, we don't have overseas APs. We only have APs in Japan.For more details, please refer to "arrownet v2 Guideline for NW Connection(Common)" 6. Access Point... Show Details
- No：5668
- Updated Date：2019/10/15 09:00
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In case of changing the bandwidth of @Tokyo's AP3 line (Cross-Connection Service) from 100Mbps to...
That can be supported only with Cross-Connection Service provided by @Tokyo.With the services provided by other carriers, it is required to re-install a new ... Show Details
- No：968
- Updated Date：2019/02/28 09:00
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When adapting bandwidth control to one of two circuits, the flow of the circuit with no bandwidth...
Yes.Transmission on a logical line without the bandwidth control won't be restricted even if there is another logical line with the bandwidth control on the ... Show Details
- No：783
- Updated Date：2019/06/03 09:00
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Is it possible to allot multiple WAN addresses (logical interfaces) within a single VPN (for JPX ...
According to the arrownet v2 specifications, a different WAN address will be allotted to each of VPNs. However, a single VPN is able to have only one WAN add... Show Details
- No：622
- Updated Date：2019/02/28 09:00
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Is there any IP address available for sending a periodical PING message aiming for routing control?
Please do not implement the setting based on a periodical PING message, which could control the routing.For more details, please see the guideline below post... Show Details
- No：194
- Updated Date：2019/02/28 09:00
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Is it possible to request specific VLAN ID?
Users are not allowed to freely choose the number of User-unique VLAN IDs.Please set VLAN ID allotted for each service provider.VLAN IDs are listed in "arrow... Show Details
- No：160
- Updated Date：2017/01/16 09:00
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Does JPX provide users with router/L3SW other than ONU?
JPX provides neither router nor L3SW.Users need to prepare the network devices on the user-side up to the ONU. Show Details
- No：142
- Updated Date：2019/02/28 09:00
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Is it necessary to pay Bandwidth Control Fee by a physical line?
A monthly fee that is charged for the use of Bandwidth Control. Monthly JPY 8,000 (excl. tax) is charged on each physical line, excluding JPX Co-Location / ... Show Details
- No：6871
- Updated Date：2019/07/01 09:00