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Email： servicedesk@jpx.co.jp
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- 2019/12/02 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ arrownet Configuration ]
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To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...
[JPX/TOCOM]In order to reduce the risks of AP failure, redundant configuration connecting to both AP1 (or AP3) and AP2 is recommended.Multicast transmission ... Show Details
- No：140
- Updated Date：2019/07/22 09:00
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Is it necessary to pay Bandwidth Control Fee by a physical line?
A monthly fee that is charged for the use of Bandwidth Control. Monthly JPY 8,000 (excl. tax) is charged on each physical line, excluding JPX Co-Location / ... Show Details
- No：6871
- Updated Date：2019/07/01 09:00
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What is the difference between IP address identification and VPN Identification?
IP address identification polices both upstream and downstream, but VPN identification polices only upstream(Signal from users => SP) and it doesn't polic... Show Details
- No：5706
- Updated Date：2019/02/28 09:00
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We are running out of IP address which assigned for the business system in use. Can we connect fr...
Usually, each business system's host range is not useable for another business systems. The new user LAN address should be provided.Please create an applicat... Show Details
- No：5702
- Updated Date：2019/02/28 09:00
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The bandwith of JPX SP should be the same as its physical connection. Therefore, arrownet usage fee(monthly fee) is charged as 100Mbps. Show Details
- No：5679
- Updated Date：2018/10/22 09:00
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Can we divide user LAN segment(/24)?
It depends on if it's multicast or unicast.For multicast, user LAN can be freely divided within /24. But for unicast, there are designated host addresses.For... Show Details
- No：5676
- Updated Date：2019/02/28 09:00
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How can we confirm the streams(1 or 2) of arrownet line?
You can find it on "Router Configuration Sheet" page on arrowface. It is shown as "FLEX/ITCH Stream" in the list.For operation method of arrowface, please fi... Show Details
- No：5665
- Updated Date：2019/02/28 09:00
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If we add production environment line to the connection we usually connect to test environment, c...
Yes, user LAN(/24) for only production environment will be provided. Show Details
- No：5664
- Updated Date：2019/02/28 09:00
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We have 10Mbps physical line. What will happen to assigned bandwith of JPX Service Provider (SP) ...
The bandwith of JPX SP should be the same as its physical connection. Therefore, the bandwith of each logical line should be as below. - JPX : 10Mbps(If ... Show Details
- No：5663
- Updated Date：2019/02/28 09:00
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Is the 3-line redundant configuration supported by JASDEC, TFX and TOCOM?
No, it is not supported.Please refer to "arrownet version2.0 Guideline for Network Connection" for configuration method.The guidelines are available on Syste... Show Details
- No：966
- Updated Date：2019/06/17 09:00