arrowhead | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > Application FAQ > JPX Business System > arrowhead

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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2021/02/01 09:00 The new FAQ has b...

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrowhead ]

31-40 of Total 80

≪ 4 / 8page ≫

Regarding the Contact Information for the Weekend Test (User Connection Test) of arrowhead, ToSTN...

There is no change regarding Contact Information on Weekday or Weekend.JPX Service Desk (arrowhead/ToSTNeT)TEL: +81-50-3822-8882E-mail: arrowhead@jpx.co.jp T... Show Details
- No：8705
- Updated Date：2020/06/01 09:00
Regarding the Daily Price Limit (Trade Prices)

Regarding the Trade Prices of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：8704
- Updated Date：2020/06/01 09:00
Regarding the Destination E-mail Address for submission of Checklist for arrowhead Virtual Server...

The destination E-mail Address for submission of Checklist for arrowhead Virtual Server Production Activation is as below. JPX Service Desk (arrowhead/ToSTNe... Show Details
- No：8703
- Updated Date：2020/06/01 09:00
Is it possible to set same combination of IP address and Port number in multiple arrowhead Virtua...

Regarding the arrowhead Virtual Server (Order/Notice), Virtual Server (Query) or Virtual Server (Drop Copy) are not allowed to share the same combination of ... Show Details
- No：8344
- Updated Date：2020/03/02 09:00
Please tell me available Issues in arrowhead Test Environment on the weekday.

Please refer to "User Connection Test Guide for arrowhead". "User Connection Test Guide for arrowhead" is published as follows.[Target]1. Access Target JPX S... Show Details
- No：8206
- Updated Date：2020/02/03 09:00
I would like to contract FLEX Service. May I have a contact information?

Please ask Information Service Department for more details.Information Service DepartmentTEL: 050-3377-7859E-mail: mains-user@jpx.co.jp Show Details
- No：8205
- Updated Date：2020/02/03 09:00
We want to know a trading participant.

Please refer to JPX website which shows a trading participant.URL: https://www.jpx.co.jp/english/rules-participants/participants/outline/index.html Show Details
- No：7933
- Updated Date：2019/12/02 09:00
We want to know system performance in arrowhead.

Please refer to JPX website which shows system performance in arrowhead.URL: https://www.jpx.co.jp/english/systems/equities-trading/01.html Show Details
- No：7931
- Updated Date：2019/12/02 09:00
How can we find Compliance Rules for arrowhead/ToSTNeT Connection in Target?

Please see the following processes for Compliance Rules for arrowhead/ToSTNeT Connection. [How to search] 1. Go to Target JPX site. URL: https://www.arr... Show Details
- No：7929
- Updated Date：2019/12/02 09:00
How can we find application forms for arrowhead and ToSTNeT?

Please see the following processes of application forms for arrowhead and ToSTNeT.[How to search]1. Go to Target JPX site.URL: https://www.arrowgate.jp/fw/df... Show Details
- No：7927
- Updated Date：2019/12/02 09:00

31-40 of Total 80

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