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TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
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(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2021/08/30 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ arrowhead ]
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How to set the Authority of Vertual Server Management.
"Order Suspension and Order cancellation", "Release from Order Suspension" and "User-designated hard-limit setting" are available to be instructed by Virtual... Show Details
- No：9193
- Updated Date：2020/08/03 09:00
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Regarding the Daily Price Limit (Trade Prices)
Regarding the Trade Prices of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：8704
- Updated Date：2020/06/01 09:00
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Regarding the Destination E-mail Address for submission of Checklist for arrowhead Virtual Server...
The destination E-mail Address for submission of Checklist for arrowhead Virtual Server Production Activation is as below. JPX Service Desk (arrowhead/ToSTNe... Show Details
- No：8703
- Updated Date：2020/06/01 09:00
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Could you tell us about information (IP Address and Port Number) of GW (Gateway) for arrowhead?
The descriptions are published in "2.2.3. Exchange Trading System Side IP Address and Port Number" of "System Interface Requirements for arrowhead".Please re... Show Details
- No：8544
- Updated Date：2020/03/30 09:00
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How many days are required for Virtual Servers to Go-live?
Using Virtual Servers in Production Environment are required to be complicated Connectivity Test, then are available 5 business days after submitting Applica... Show Details
- No：8346
- Updated Date：2020/03/02 09:00
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Is it possible to set same combination of IP address and Port number in multiple ToSTNeT Virtual ...
Reading the ToSTNeT Virtual Server (TSE Protocol) or Virtual Server (FIX Protocol) are not allowed to share the same combination of an IP address and a port ... Show Details
- No：8345
- Updated Date：2020/03/02 09:00
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Is it possible to set same combination of IP address and Port number in multiple arrowhead Virtua...
Regarding the arrowhead Virtual Server (Order/Notice), Virtual Server (Query) or Virtual Server (Drop Copy) are not allowed to share the same combination of ... Show Details
- No：8344
- Updated Date：2020/03/02 09:00
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Please tell me about Protocols for arrowhead system.
There is published on "System Interface Requirements for arrowhead".Please see the following processes for "System Interface Requirements for arrowhead".[How... Show Details
- No：8207
- Updated Date：2021/07/19 09:00
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Please tell me available Issues in arrowhead Test Environment on the weekday.
Please refer to "User Connection Test Guide for arrowhead". "User Connection Test Guide for arrowhead" is published as follows.[Target]1. Access Target JPX S... Show Details
- No：8206
- Updated Date：2021/07/19 09:00
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I would like to contract FLEX Service. May I have a contact information?
Please ask Information Service Department for more details.Information Service DepartmentTEL: 050-3377-7859E-mail: mains-user@jpx.co.jp Show Details
- No：8205
- Updated Date：2020/02/03 09:00