- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/12/29 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
If we have a common user ID and the password between arrowface and Target, when we change the pas...
Yes, it will be changed. Show Details
- No：1731
- Updated Date：2019/02/28 09:00
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Can we add an arrowface user ID by Target administrator ID?
You can add an arrowface user ID by Target administration ID but not the privileges.To grant the arrowface privileges onto an issued user ID, you need to sub... Show Details
- No：1732
- Updated Date：2016/03/07 09:00
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Can we review our applications submitted before February 1st, 2016 and contract and config inform...
You can review your contract and config information, but you can not review your applications. Show Details
- No：1734
- Updated Date：2019/02/28 09:00
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During use of the arrowface, error "'/ af' server error has occurred in your application" has bee...
Close the browser, please log in again to launch again.If this event is not resolved, after the re-start the terminal you use, please clear the cache in the ... Show Details
- No：1947
- Updated Date：2019/02/28 09:00
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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Why there is only a part of billing information of arrownet on Target?
It is because of the reason that the billing information is divided into more than one. If you have any question about integration of invoice, please contact... Show Details
- No：2912
- Updated Date：2018/04/09 09:00
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Do I need to apply for using test enviroment (OSE) in each case I apply for J-GATE user ID (test)?
Yes. Please apply for using test environment(OSE) from arrowface in each time when to apply for J-GATE User ID(OSE). Show Details
- No：2972
- Updated Date：2017/02/20 09:00
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Where to find the usage fee list of J-GATE?
Please visit System Documents Site and find as follows; [System Documents Site] J-GATE > Application/Usage Fee RelatedURL:https://faqsd.jpx.co.jp/category... Show Details
- No：2973
- Updated Date：2018/10/29 09:00
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We would like to submit Co-Location related applications (Inter-User Connection etc.), can we sub...
Below are the related applications (New, Change, Cancellation), which can be submitted from "Patch Panel List" on arrowface.-JPX Co-Location Internal Connect... Show Details
- No：3161
- Updated Date：2019/02/28 09:00
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Which contract information or configuration can be downloaded in CSV format on arrowface?
Below are list of items which can be downloaded in CSV format on arrowface.[arrownet]- arrownet v2 Line List- Router Configuration Sheet- Line List for Netwo... Show Details
- No：3162
- Updated Date：2018/10/29 09:00