- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/12/29 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
Are there Target IDs, which can login arrowface?
There are some Target IDs, which can login arrowface.Whether you can login Target and arrowface with the same ID, it depends on if the user has a "Target Adm... Show Details
- No：3163
- Updated Date：2017/04/24 09:00
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How can we know the holiday test schedule of J-GATE?
The test schedule is described on J-GATE User Connectivity Test Guide.[System Documents Site] J-GATE > Test RelatedURL:https://faqsd.jpx.co.jp/category/sh... Show Details
- No：3359
- Updated Date：2018/10/29 09:00
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How can we start using Co-Location service?
Please contact to IT Services.Tokyo Stock Exchange, Inc. IT Services.・Tel: +81-50-3822-8888・E-mail: j-colo@jpx.co.jp Show Details
- No：3362
- Updated Date：2018/03/26 09:00
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What is application procedure for Co-Location service (Internal Connection Line/External Connecti...
Please submit an application via arrowface.For the detailed operation procedure, please refer to "arrowface Operation Manual" on the arrowface top page.-Rega... Show Details
- No：3363
- Updated Date：2019/02/28 09:00
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What is the application procedure when company name is changed, company merged, company split?
Please submit "Request for Change of Company Name" via the arrowface portal when the company name is changed or the company itself has been merged or divided... Show Details
- No：3364
- Updated Date：2019/02/28 09:00
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Accidently I closed the window with "X" button of the browser and the screen was locked on arrowf...
After logging in arrowface with locked user ID, and open the application form you see last again in Application Status List. And close the application form f... Show Details
- No：3365
- Updated Date：2019/02/28 09:00
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When adding new or deleting the arrowface ID, where should we contact for inquiry?
For about procedures on arrowface ID, please contact JPX Service Desk (application procedure). Show Details
- No：3589
- Updated Date：2019/07/29 09:00
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What is the specification/setting of Hard-limit for the user?
For about the specification on User-designated Hard-limit Setup, Please refer to the document "System Interface Specifications for arrowhead" located on the ... Show Details
- No：3592
- Updated Date：2019/10/15 09:00
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When CMF terminal of Clearing systems does not connect with Internet environment, do I have to ma...
No. CMF terminals do not have to connect with Internet environment. JPX and Clearing participants continue business by using dedicated lines via arrownet. Th... Show Details
- No：3976
- Updated Date：2019/02/28 09:00
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Which document/specification or site should I refer to for the information about IP address and c...
Configuration Sheet for Clearing System has IP address and connective information to connect with Clearing System.*After approval flow of application for Cle... Show Details
- No：3979
- Updated Date：2019/10/15 09:00