JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 10469
  • Updated Date : 2021/07/19 09:00
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What is Hard Limit of arrowhead and ToSTNeT?

Answer

In order to prevent erroneous order placement for stock trading, TSE has been set order quantity restrictions. With these restrictions, TSE does not accept orders in excess of certain quantities, which is called Hard Limit. For TSE, the Hard Limit is 30% of the number of listed shares, an order with quantity in excess of this number will not be accepted.

Details please refer to Target.

[How to search]
1. Access to Target (JPX website)
URL: https://portal.arrowfront.jp/target/x/tsebps/webportal/top.html
* The URL starts with "http:" if accessing Target via arrownet.

2. Click "Search document" tab at the top bar.

3. Select "Information from JPX"

4. Please set searching conditions as below and click "Search"
Date/time announced: Specify any date.
Keyword: Please enter "Quantity Restrictions" with "Title search" being selected.