JPX Service Desk
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 1046
  • Updated Date : 2019/06/17 09:00
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The user ID is required when starting to use arrowface, but how can we apply for it and proceed?

The user ID is required when starting to use arrowface, but how can we apply for it and proceed?
Category : 

Answer

Whether or not customers have group administrative rights of Target or arrowface, the way of application differs.
Unless you have group administrative rights, please apply from the screen for "Application for New User's ID".
If you have the group administrative rights, please log-in Target site by using administrator's authority and make the new ID without any authority.
For further information, please refer to User's Manual (only in Japanese) on Target.
Once you make ID, please change the authority by using "Application for Change of User ID authorization" on arrowface.
*As for the operation of arrowface, please refer to the "arrowface operation manual, 9-2. Application for New User ID" on the top page of arrowface.

Unless you have arrowface ID, please submit the arrowface user ID application form to JPX Service Desk (application procedure).
As for the detailed materials, you can find it on System Document site.

[System Documents Site]
URL: https://faqsd.jpx.co.jp/faq/show/2045?site_domain=en_system_documents

- (arrowface) Application for User ID

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