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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 10535
  • Updated Date : 2021/03/11 16:56
  • Modified on : 2023/01/18 16:22
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[J-GATE3.0]Are there Hardware and Software requirements to use TradeGuard GUI?

Are there Hardware and Software requirements to use TradeGuard GUI?
Category : 

Answer

In order to use TradeGuard (GUI), the requirements below must be fulfilled.
Pay special attention that Java (Open JDK 11 (java11)) must be installed to the terminal.
Open JDK 11 of any vendor's binary is accepted. OSE uses "amazon-corretto-11.0.3.7.1-windows-x64".
 
1. Terminal Specs
(1) CPU:Dual Core Processor2.4Ghz or higher
(2) RAM:8GB or larger
(3) DISK:10GB or larger
(4) OS:Microsoft Windows 10 (64-Bit), Microsoft Windows Server 2016 (64-Bit)
 
2. Supported Java version
- Open JDK11 (java11)
 
3. Communication protocol
- HTTP
 
4. How to launch TradeGuard for the first time
(1) OSE will provide an address according to an application from arrowface.
(2) Access the address from a browser to download a jar file.(*) Then launch the jar file to open TG window.
 
5. Connectivity
(1) Through arrownet
(2) Connection through the Internet is not accepted
 
6. Necessary bandwidth
(1) 8kbps/PLTG
(2) 3kbps/tradable
 
7. Host address of client system
- Same address to connect to J-GATE3.0 (x.x.x.4 - x.x.x.47)
 
(*) Exchange has confirmed that JAR file can be downloaded via Microsoft Edge and Google Chrome.
If users cannot download JAR file via other browsers, try to download via the mentioned browsers.