JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10540
  • Updated Date : 2021/03/11 16:56
  • Modified on : 2023/01/17 08:14
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[J-GATE3.0]When can we set the limit via TradeGuard for the new LoginID? If possible, we would like to participate in the weekend production test with the TradeGuard limits applied.

When can we set the limit via TradeGuard for the new LoginID?
If possible, we would like to participate in the weekend production test with the TradeGuard limits applied.
Category : 

Answer

TradeGuard limit can be set 2 business days prior to the weekend production test in which the new Login ID is expected to participate.
Please contact JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp to confirm the test day in which the new Login ID may be used.

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