JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
  • Font Size
  • S
  • M
  • L

Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 10553
  • Updated Date : 2021/03/11 16:58
  • Modified on : 2023/01/17 07:22
  • Print

[J-GATE3.0] How to change the password for TradeGuard.

How to change the password for TradeGuard.
Category : 

Answer

For TradeGuard (API), users are able to change the password the same way as other trading IDs.
 
On the other hand, TradeGuard (GUI) provides function to set the initial password, but does not have a function to change the password.
Thus, in order to change the password, please contact OSE to initialize the password.
 
Point of Contact: j-gate3@jpx.co.jp