JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

  • Font Size
  • S
  • M
  • L

Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10567
  • Updated Date : 2021/03/11 17:00
  • Modified on : 2023/01/17 07:19
  • Print

[J-GATE3.0] Can TradeGuard be used without using arrownet v2 circuit?

Can TradeGuard be used without using arrownet v2 circuit?
Category : 

Answer

TradeGuard cannot be used without using arrownet v2 circuit. 
To use TradeGuard, arrownet circuit is required. 
Please note that if there is an environment that is connected to arrowhead or clearing CMF, the relevant environment can be connected to TradeGuard (requires SP application). 
 
If a user does not have arrownet circuit, either prepare a new arrownet circuit or jointly use an arrownet circuit that user’s ISV owns. 
(In latter case, ISV would need to support NAT conversion etc., so please contact ISV.) 

Related FAQ

To Top of Page