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FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10580
  • Updated Date : 2021/03/31 12:42
  • Modified on : 2023/01/17 07:23
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[J-GATE3.0]Is there a standby server for TradeGuard? What will the behavior be in case of a failure?

Is there a standby server for TradeGuard? What will the behavior be in case of a failure?
Category : 

Answer

TradeGuard operates on 2 servers which is synchronized at all times. 
We will notify the TradeGuard login ID along with IP address for both servers, please connect to either one of the addresses.
To prepare for a failure, we recommend that measures are taken so that login is available from both servers.

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