JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10595
  • Updated Date : 2021/03/11 17:02
  • Modified on : 2023/01/17 09:29
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[J-GATE3.0]What is the Auto-Cancellation function?

What is the Auto-Cancellation function?
Category : 

Answer

Auto-Cancellation is a function which invalidates orders placed by a user (excludes orders placed to J-NET) which has been forcefully logged out.
The use of this function is applied based on user request.
Please note that login ID will be forcefully logged out if there is no transaction, query nor polling during J-GATE's heartbeat monitoring period (60 to 120 seconds).

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