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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10668
  • Updated Date : 2021/03/17 14:11
  • Modified on : 2023/01/17 12:38
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[J-GATE3.0] What kind of message is disseminated in case of emergency logout?

What kind of message is disseminated in case of emergency logout?
Category : 

Answer

In case of emergency logout, J-GATE does not send any messages regarding emergency logout itself. 
However, when emergency logout is performed, the session disconnection will be recognized since an error will occur as API calls after disconnection.
Moreover, existing orders will be inactivated by emergency logout and BO5 (Order reception and result notice) will be disseminated regarding the relevant inactivation.
Please note that the login ID that performed emergency logout cannot receive BO5 (Order reception and result notice) since the session is disconnected.
 
If other login IDs that are under the same sub-participant with the login ID that performed emergency logout are subscribing BO5 (Order reception and result notice), the relevant login IDs can receive BO5 (Order reception and result notice) which indicates inactivation of orders.