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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10691
  • Updated Date : 2021/03/17 14:27
  • Modified on : 2023/01/17 08:18
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[J-GATE3.0]Although the login ID was disconnected for less than 1 second, Auto-Cancellation Function did not work. What is the duration of disconnection that triggers Auto-Cancellation Function?

Although the login ID was disconnected for less than 1 second, Auto-Cancellation Function did not work.
What is the duration of disconnection that triggers Auto-Cancellation Function?
Category : 

Answer

Auto-Cancellation Function will be triggered when a login ID  has been forcefully logged out.
Moreover, login IDs will be forcefully logged out if there is no transaction, query nor polling during the monitoring period.
Please note that J-GATE sets the period of heartbeat monitoring from 60 to 120 seconds.
Therefore, in the case that the duration of disconnection is less than 1 second, auto-cancellation function will not be triggered because it will not applied to the condition above, and orders will not be invalidated since the login ID will not be forcefully logged out.