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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10731
  • Updated Date : 2021/03/17 14:29
  • Modified on : 2023/01/17 11:54
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[J-GATE3.0]What is the measures for BCP?

What is the measures for BCP?
Category : 

Answer

Please refer to the documents below.
J-GATE3.0 Connectivity Manual [Commonalities part]: "3.6 About Disaster Recovery"
J-GATE3.0 ITCH Connectivity Manual: "5.1 During Disaster Recovery"
 
Also, since OUCH NG is not provided at the secondary site, OUCH users must prepare measures to continue business through OMnet API in case of a switch over to the secondary site.