JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 10858
  • Updated Date : 2021/05/25 15:41
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[J-GATE3.0]Please explain about manual block of PTLG.

Please explain about manual block of PTLG.
Category : 

Answer

TradeGuard supports to block placing new orders and altering existing orders per PTLG.
Placing new orders and altering orders from the relative PTLG can be blocked by following the below steps:
Trader Panel of TradeGuard : select PTLG and right click > click Block Pre Trade Limit Groups (OK on confirmation screen)
Orders can be cancelled.
Long orders remain.

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