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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
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  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
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TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
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  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
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  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 10868
  • Updated Date : 2021/05/26 08:59
  • Modified on : 2023/01/17 13:21
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[J-GATE3.0]Regarding STP function in J-GATE, when will "Cancel New" be available?

Regarding STP function in J-GATE, when will "Cancel New" be available?
Category : 

Answer

In current, "Cancel New" (when a login ID under a Sub-participant code that is STP configured in J-GATE sends new or alters an order(s), and if the order(s) matches with order(s) resting in
the order book that is under the same login ID of same Sub-participant, the new order(s) will be cancelled) will not be a part of function for J-GATE.
Instead, please use "Cancel Old" (when a login ID under a Sub-participant code that is STP configured in J-GATE sends new or alters an order(s), and if the order(s) matches with order(s) resting in
the order book that is under the same login ID of same Sub-participant, the resting order(s) will be cancelled) which is currently available.