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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
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  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
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  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 10889
  • Updated Date : 2021/05/26 08:58
  • Modified on : 2023/01/19 09:52
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[J-GATE3.0]How to verify connection and what is the address of connection server.

How to verify connection and what is the address of connection server.
Category : 

Answer

J-GATE 3.0 has a server that is placed to verify communication with the J-GATE Production environment and accordingly permits PING communication between a client system and the server.
Below is the destination of the server.
 
Communication server IP address: 10.18.16.225
 
Although the client system may neither use a PING command to communicate with a NG or TAP nor communicate under the TELNET protocol in the Production environment, it may do so in the Test environment.
Attached file : 
Communication server.pdf