JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10898
  • Updated Date : 2023/06/26 09:00
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What is a procedure for use STP account?

What is a procedure for use STP account?
Category : 

Answer

Please submit the necessary documents to Equity Department of Tokyo Stock Exchange as soon as you have completed registration as a Person conducting Low Latency Trading with Financial Services Agency.
You will be able to apply for STP code from arrowface after completing the procedures at Equity Department.

Add new item of "STP account" on arrowhead and link it to a Virtual Server which will then determine the trigger of the STP function. This "STP account" is able to be set when a new addition or modification of a virtual server is applied via arrowface. Please note that use of the STP function is not mandatory.

STP account consists of 8 digits number [LLT code (5 digits) + User defined branch number (3 digits)].
* For non LLTs, TSE will prvide 5 digits code instead of a LLT code.
* STP is applicable only to Virtual Servers whose End investors own exclusively.

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