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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 10900
  • Updated Date : 2021/03/29 09:00
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Even though arrowhead STP account is set, why an execution was occurred with Self-Trade.

Even though arrowhead STP account is set, why an execution was occurred with Self-Trade.
Category : 

Answer

Based on the trading rule by TSE, it may happen that STP does not work, and orders with same STP account are matched. Even in those cases, it is possible to figure out the situation at the execution by confirming the values of "Execution Identification Code".

"Execution Identification Code" at the time of STP triggered is [2] and [4].