JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10901
  • Updated Date : 2021/03/29 09:00
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We would like to conduct STP test in arrowhead Test Environment.

We would like to conduct STP test in arrowhead Test Environment.
Category : 

Answer

Please send an E-mail to JPX Service Desk (arrowhead) <arrowhead@jpx.co.jp> with following two points.

1. Subject: [Test Environment] Application for STP function
2. Please fill in following comments in the E-mail.
- Participant Code (Please specify the Participant Code which is set on the VS you will use.)
- Number of "LLT code 5 digits" for Test Environment that you want to be issued.
(In principle, the upper limit of an accounts per user is 5.)
* STP account 8 digits (5 digits of LLT code + defined 3 digits number) can be set up to 1000 per User.
* LLT code for Production Environment cannot be issued.

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