JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 11184
  • Updated Date : 2021/04/22 07:59
  • Modified on : 2023/01/17 12:54
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[J-GATE3.0] What is an emergency logout?

What is an emergency logout?
Category : 

Answer

Emergency logout allows appropriate response to situations where trading participants become unable to cancel orders or conduct other operations due to system failure on trading participant and is aimed to prevent market disruption.
This function is based on a request from the trading participant and is conducted by the Exchange.
Emergency logout provides the function below.
1. J-GATE will invalidate (make inactive) the orders placed by the specified sub-participant or login ID.
 
2. J-GATE will not allow the specified sub-participant or login ID to place a new order until the relevant user is re-logged in. 
Preparation is needed beforehand to use the emergency logout.
For details, please contact below.
 
Contact:
-Production Environment
Market Administration, Market Operations
Osaka Exchange, Inc.
Telephone: +81-(0)50-3361-1660
E-mail: ose_logout@jpx.co.jp
 
-Test Environment:
JPX Service Desk (J-GATE3.0)
Telephone:0570-550-815 *Charged Call (IP-phone +81-50-3822-8900)
E-mail: j-gate3@jpx.co.jp

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