JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
(*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 11832
  • Updated Date : 2021/08/02 09:00
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We would like to confirm Trading hour for arrowhead/ToSTNeT/FLEX.

Answer

Regarding Trading hour in Production or Test Environment, please refer to "User Connection Test Guide for arrowhead".
"User Connection Test Guide for arrowhead" is published on following URL.

[Target (JPX site)]
1. Go to Target (JPX site).
URL: https://portal.arrowfront.jp/target/x/tsebps/webportal/top.html
* The URL starts with "http:" if accessing Target via arrownet.
* Target (JPX site) is available only in Japanese.

2. Click "Search document" tab at the top bar.

3. Select "Search document"

4. Please set searching conditions as below and click "Search"
Date/time announced: Specify range for 1 to 3 month with putting a tick "1 month ago".
Keyword: Please write "Connectivity Test User Guide" or "User Connection Test Guide for arrowhead" after putting a tick "Title search".

[System Documents Site]
[System Documents Site] arrowhead/ToSTNeT/FLEX > Test Related
URL: https://faqsd.jpx.co.jp/category/show/355?site_domain=en_system_documents

- [arrowhead/ToSTNeT/FLEX] User Connection Test Guide

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