JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 138
  • Updated Date : 2019/06/03 09:00
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How long does it take to get arrownet line services ready after submitting the application? Are there any differences depends on bandwidth and the types of applications?

How long does it take to get arrownet line services ready after submitting the application?
Are there any differences depends on bandwidth and the types of applications?
Category : 

Answer

It takes the following days as below depends on application contents after finalization of an application form on arrowface. In addition, it takes about 1 week to finalize an application form. (It may take more than 1 week depend on application contents) Please give yourself plenty of time to submit for it.

[For New Line]
Approximately 1.5 months (*3.5 months for 1G circuit, 4 to 6 months for 10G) are required after finalization of application form.

[For Addition/Changes in Business Systems]
Approximately 2 to 4 weeks after finalization of application form.

[For Cancellation of Line]
Approximately 1 month after finalization of application form.

[For billing address registration of Line]
To start using the billing information registered from the next month, it is necessary to finalize and submit "Request for Registration of Billing Address" at least 2 weeks before the end of the month.

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