JPX Service Desk
Application FAQ / System Support FAQ
  • Font Size
  • S
  • M
  • L

Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 143
  • Updated Date : 2019/10/15 09:00
  • Print

Please tell us what steps are taken at the arrownet Network Reachability Test for each SP (JPX, JASDEC, TFX, and TOCOM).

Please tell us what steps are taken at the arrownet Network Reachability Test for each SP (JPX, JASDEC, TFX, and TOCOM).
Category : 

Answer

Testing items vary with the SP being connected.

[JPX]
- PING test from arrownet monitoring system to user's router WAN address.
- Confirmation of BGP Peer establishment (only for the redundant lines)
- Confirmation of PIM neighbor (only for the multicast line)
- Simulated failure (link down) test
- PING test from user's device to arrownet Communication Test address

[JASDEC/TFX/TOCOM]
- Confirmation of routing table (only for the redundant lines)
- Confirmation of normalcy of circuit quality by sending 500 pings from arrownet router WAN address (*).
* Please see the router configuration for the arrownet router WAN address.

May I have your opinion?

Please provide your feedback below. This is for feedback only. You will not receive a response.